Advisor HR – 2nd Shift - Carthage, MS (Choctaw)

Tyson Foods; Northern (KY); Hybrid; USD 28,000 - 48,000; Full time

Job summary

Tyson Foods in Carthage, MS is seeking an HR systems support specialist to serve as first line contact via ServiceNow, chat, and phone. You will handle high-volume walk-up support, update personal data, navigate HR systems, and assist with LOA processes while coordinating with Centers of Excellence and HR leadership to resolve issues promptly.

Strong communication, attention to detail, and the ability to multi-task are essential in a fast-paced environment.

Qualifications

• Education: Bachelors degree or equivalent combination of education and experience.
• Experience: 2+ years relevant customer support role and past data entry experience.
• Proficiency in Microsoft Excel, Word, and PowerPoint; strong computer skills.
• Excellent verbal and written communication; able to interact with a broad range of end users.

Responsibilities

• Provides basic navigation support for routine HR correspondence and data updates.
• Collaborates with People Operations to meet SLA KPIs.
• Handles inbound support via phone, chat, and ServiceNow tickets.

Skills

Customer service

Data entry

Communication skills

Microsoft Excel

Microsoft Word

Team player

Attention to detail

LOA navigation

ServiceNow familiarity

SAP/HR familiarity

Education

Bachelor's degree or equivalent

Tools

ServiceNow

HRIS

Job description

Job Details

MUST SIT AT CARTHAGE, MS (CHOCTAW) PLANT NO REMOTE HOURS. 1PM – 10PM Work Shift: 2ND SHIFT (United States of America)

Job Profile Summary

This position will provide process and transactional support for HR systems and processes, serving as the first point of contact for users through case management (via ServiceNow), chat, and phone support. Responsibilities include managing high volume walk-up support, incoming support calls routed to the People Operations team, resolving first-level support requests, and handling other related tasks as needed. Some of these processes include intake data, update team members' personal information, HR system navigation, and LOA support and navigation. In addition, this role will monitor HR inboxes and respond directly or escalating issues to the appropriate team, including Centers of Excellence, Directors HR, or Leadership.

Key Responsibilities

Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support) Review and update of key business processes and general master data components Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met.

Requirements

• Education: Bachelors degree or equivalent combination of education and experience
• Experience: 2+ years relevant customer support role and past data entry experience
• Computer Skills: Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output. Must be proficient in Microsoft Excel, Word, and Power point. Understanding of HR systems and processes is a plus.
• Communication Skills: Ability to interact with and communicate to a broad range of end users providing excellent support. Requires excellent communication skills, both verbal and written
• Special Skills: Must possess excellent customer service, basic analytical and trouble-shooting skills, planning and organizational skills. Must be detail-oriented and work well in a team environment. Must be able to work in a fast-paced environment. Must be able to multi-task when applicable. Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization. Excellent judgement and proven ability to analyze issues quickly & take appropriate action under limited time constraints. Perseveres to locate necessary data quickly to support customer resolution; Consistently delivers high-quality, timely work resulting in highly satisfied customers; Passion for learning; Familiarity with SAP/HR and Workday not required but highly valued; and team player.
• Supervisory: No
• Travel: No travel
• Relocation Assistance Eligible: No

Pay Range/Rate

$20.67 - $35.10

Incentives

• Annual Incentive Plan: No
• Long-Term Incentive Plan: No

Background Checks

Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended.

Compensation Details

Any listed amounts represent the base pay range. Additional compensation may be available for this position based on various factors such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonuses. Pay is just one part of Tyson’s total compensation package. Tyson will develop an offer based on a candidate's or team member’s relevant skills and capabilities, the market data for the role described in this requisition, internal equity, and other information relevant to the candidate and role.

Equal Opportunity

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

Disability Accommodations

Tyson Foods, Inc. is an Equal Opportunity Employer. If you are unable to apply for career opportunities through use of this site due to an impairment or disability, please contact [phone] for further assistance.

CCPA Notice

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