Advisor, Account Coordinator

Coca-Cola; United States; Presencial; USD 60 000 - 90 000; Tempo integral

Resumo da oferta

The Coca-Cola Company in Atlanta, GA, seeks an Advisor, Account Coordinator to coordinate foodservice equipment installations, changes, and removals. You will manage orders, schedule service activities, and liaise with distributors and internal teams to ensure reliable, high-quality beverage service.

You will provide troubleshooting support for dispensing equipment, build strong customer relationships, and occasionally work on-site at the corporate office to align with leadership and project

Qualificações

• Education as stated: high school diploma or GED; a related undergraduate degree is preferred.
• Minimum 2 years in customer-facing roles with coordination or account support experience.
• Experience coordinating beverage equipment installations or service activities is a plus.
• Familiarity with distributor operations, supplier fulfillment, and account management.

Responsabilidades

• Serve as main contact for Foodservice customers; manage installations, flavor changes, removals, and replacements.
• Schedule and monitor service activities across Coca-Cola systems for timely delivery and quality.
• Process orders for equipment, parts, or buy-backs; resolve inquiries using data and supplier contacts.
• Build strong relationships with customers, distributors, and internal teams; coordinate service goals.
• Provide phone troubleshooting for beverage dispensing and vending equipment; suggest improvements.
• Fulfill on-site responsibilities at the Atlanta corporate office as required; support collaboration and planning.

Conhecimentos

Customer coordination

Equipment installation

Scheduling

Distributor collaboration

Technical troubleshooting

Order management

Communication

Project management

Cross-functional collaboration

Formação académica

High school diploma or GED

Bachelor's degree in Business Administration, Logistics, Supply Chain, or related discipline

Ferramentas

SAP

Microsoft Office Suite

Excel

Word

SharePoint

Teams

Descrição da oferta de emprego

Job Description Summary

At The Coca-Cola Company, we're transforming into a consumer-centric total beverage organization built on trust, service, and innovation. The Advisor, Account Coordinator role is based in Atlanta, Georgia, and includes on-site responsibilities at our corporate office as required by leadership.

This position serves as a key point of contact for Foodservice customers, coordinating beverage equipment installations, replacements, flavor changes, and removals while working closely with national service teams and suppliers. The role embodies Coca-Cola's commitment to operational excellence and customer satisfaction by blending coordination, communication, and technical problem-solving.

The ideal candidate possesses strong organizational skills, technical understanding of beverage equipment, and a genuine passion for helping customers succeed. You'll thrive in this role by ensuring smooth execution of service requests while cultivating partnerships that reinforce Coca-Cola's leadership in reliability and service quality.

What You'll Do for Us

Customer Account Coordination

Serve as the main contact for Foodservice customers, managing new equipment installations, flavor changes, removals, and replacements. Schedule and monitor service activities across Coca-Cola systems, ensuring timing and quality align with customer expectations. Confirm service details and follow-ups to maintain proactive communication and operational accuracy for every project.

Order Management & Service Support

Process orders for equipment, parts, or buy-backs through Coca-Cola information systems (SAP and other platforms). Research and resolve customer inquiries and technical issues using available data, systems, and supplier contacts. Expedite priority orders and coordinate with distributors and vendors to guarantee timely delivery and installation outcomes.

Partnership & Collaboration

Build strong relationships with customers, distributors, and internal teams-including Sales, Operations, and Supply Chain. Collaborate with service providers and installers to improve efficiency and ensure alignment across service goals and performance requirements. Support communication between departments to achieve accurate scheduling and optimal resource use.

Technical Problem Solving & Troubleshooting

Provide phone troubleshooting support for beverage dispensing and vending equipment to minimize downtime and service costs. Recommend process adjustments and improvement opportunities based on recurring service or logistical challenges.

Hybrid & On-Site Responsibilities

Fulfill on-site responsibilities at Coca-Cola's Atlanta corporate office as required by leadership, supporting team collaboration, project planning, and strategic coordination sessions. Maintain flexibility for in-person meetings or operational projects while balancing day‑to‑day remote or digital work.

Requirements & Qualifications

Education: High school diploma or GED required; undergraduate degree in Business Administration, Logistics, Supply Chain, or related discipline preferred.

Experience: Minimum 2 years in a customer-facing, call center, or account support role. Experience coordinating beverage equipment installations or service activities preferred. Familiarity with distributor operations, supplier fulfillment, and customer account management.

Knowledge & Skills: Proficiency in SAP, Microsoft Office Suite (Excel, Word, SharePoint, Teams) and related systems for service and order tracking. Understanding of beverage dispensing and installation principles, including power, water, and space requirements. Ability to manage administrative priorities and service details accurately under fast-paced conditions. Excellent verbal and written communication skills; strong relationship‑building with internal and external stakeholders. Effective time management, problem solving, and adaptability.

Skills & Capabilities

• Customer Account Coordination and Support
• Equipment Service and Installation Scheduling
• Distributor and Supplier Collaboration
• Technical Troubleshooting and Issue Resolution
• CRM and Digital Systems Proficiency (SAP, SharePoint)
• Order Accuracy and Operational Execution
• Stakeholder Communication and Problem Solving
• Project Management and Prioritization
• Process Efficiency and Continuous Improvement
• Hybrid and On-Site Team Collaboration

What We’ll Do for You

• Empower Customer Success: Play a vital role in connecting Coca-Cola's Foodservice operations with client needs, ensuring every equipment installation supports beverage quality and reliability.
• Collaborate Cross-Functionally: Work directly with Operations, Supply Chain, and Service teams to strengthen your technical and coordination capabilities.
• Enhance Professional Growth: Access Coca-Cola's training programs and digital tools designed to build expertise in service, scheduling, and account management.
• Engage On-Site Leadership: Participate in corporate-office initiatives that drive team alignment, innov