Advisor, Account Coordinator

0101 Coca-Cola North America; United States; Hybrid; USD 55,000 - 70,000; Full time

Job summary

The Coca-Cola Company in Atlanta is seeking an Advisor, Account Coordinator to act as the primary contact for Foodservice customers, coordinating equipment installations, flavor changes, and removals. You will schedule service activities and ensure quality aligns with expectations, while collaborating with national service teams and suppliers.

The role emphasizes on-site duties at the Atlanta corporate office as required, with flexibility for hybrid or remote work to support project execution

Qualifications

• High school diploma or GED required; degree in Business Administration, Logistics, or related field preferred.
• Minimum 2 years in a customer-facing, call center, or account support role.
• Experience coordinating beverage equipment installations or service activities preferred.
• Familiarity with distributor operations, supplier fulfillment, and customer account management.

Responsibilities

• Customer Account Coordination: main contact for Foodservice customers, manage equipment installations, flavor changes, removals, replacements, and scheduling.
• Order Management & Service Support: process orders for equipment, parts, or buy-backs; research issues and coordinate with suppliers.
• Partnership & Collaboration: build relationships with customers, distributors, and internal teams; align service goals across departments.
• Technical Problem Solving & Troubleshooting: provide phone support for equipment issues; suggest improvements based on recurring challenges.
• Hybrid & On‑Site Responsibilities: fulfill on-site duties at Atlanta office as required; support planning and coordination; balance in-person and remote work.

Skills

Customer service

Communication

Organizational skills

Problem solving

Education

High school diploma or GED

Undergraduate degree in Business Administration, Logistics, or related discipline

Tools

SAP

Microsoft Office

Job description

Job Description Summary

At The Coca-Cola Company, we’re transforming into a consumer‑centric total beverage organization built on trust, service, and innovation. The Advisor, Account Coordinator role is based in Atlanta, Georgia, and includes on‑site responsibilities at our corporate office as required by leadership. This position serves as a key point of contact for Foodservice customers, coordinating beverage equipment installations, replacements, flavor changes, and removals while working closely with national service teams and suppliers. The role embodies Coca-Cola’s commitment to operational excellence and customer satisfaction by blending coordination, communication, and technical problem‑solving. The ideal candidate possesses strong organizational skills, technical understanding of beverage equipment, and a genuine passion for helping customers succeed. You’ll thrive in this role by ensuring smooth execution of service requests while cultivating partnerships that reinforce Coca-Cola’s leadership in reliability and service quality.

What You’ll Do for Us

Customer Account Coordination Serve as the main contact for Foodservice customers, managing new equipment installations, flavor changes, removals, and replacements. Schedule and monitor service activities across Coca-Cola systems, ensuring timing and quality align with customer expectations. Confirm service details and follow‑ups to maintain proactive communication and operational accuracy for every project.

Order Management & Service Support Process orders for equipment, parts, or buy‑backs through Coca-Cola information systems (SAP and other platforms). Research and resolve customer inquiries and technical issues using available data, systems, and supplier contacts. Expedite priority orders and coordinate with distributors and vendors to guarantee timely delivery and installation outcomes.

Partnership & Collaboration Build strong relationships with customers, distributors, and internal teams—including Sales, Operations, and Supply Chain. Collaborate with service providers and installers to improve efficiency and ensure alignment across service goals and performance requirements. Support communication between departments to achieve accurate scheduling and optimal resource use.

Technical Problem Solving & Troubleshooting Provide phone troubleshooting support for beverage dispensing and vending equipment to minimize downtime and service costs. Recommend process adjustments and improvement opportunities based on recurring service or logistical challenges.

Hybrid & On‑Site Responsibilities Fulfill on‑site responsibilities at Coca-Cola’s Atlanta corporate office as required by leadership, supporting team collaboration, project planning, and strategic coordination sessions. Maintain flexibility for in‑person meetings or operational projects while balancing day‑to‑day remote or digital work.

Requirements & Qualifications

• Education: High school diploma or GED required; undergraduate degree in Business Administration, Logistics, Supply Chain, or related discipline preferred.
• Experience: Minimum 2 years in a customer‑facing, call center, or account support role. Experience coordinating beverage equipment installations or service activities preferred. Familiarity with distributor operations, supplier fulfillment, and customer account management.
• Knowledge & Skills: Proficiency in SAP, Microsoft Office Suite (Excel, Word, SharePoint, Teams) and related