Advertising Operations Coordinator

Naylor Association Solutions; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Naylor Association Solutions is seeking an experienced Sales Support/Ad Operations professional to ensure a seamless advertiser journey from order to activation. You will collaborate with sales, operations, and advertisers to deliver accurate deliverables, deadlines, and high-quality service throughout the order lifecycle.

The role requires meticulous attention to detail, effective communication, and a proactive approach to resolving issues in a fast-paced, collaborative environment.

Qualifications

• Post secondary education in Sales or Business Administration (preferably, a two year college degree/diploma).
• A minimum of two to four years in a sales support administration or campaign management role, in a similar work environment.
• Strong organizational and interpersonal skills with ability to work in a fast-paced, deadline-oriented environment.
• Intermediate proficiency using Microsoft Office products, including Word and Excel.
• Experience with leveraging AI tools to outline operational workflow improvements and professional communication templates for customer outreach.
• Knowledge of standard digital advertising guidelines including IAB standard ad sizes, ad tags, ad servers (like Google Ad Manager) and basic ad reporting metrics.
• Minimum keyboarding speed of 40 wpm.
• Proficient using an order management system or CRM.
• Ability to conduct self according to Naylor’s operating values, which include operating with honesty and integrity, and in a spirit of teamwork and respect.

Responsibilities

• Communicate with sales representatives/advertising clients to obtain ad copy and other deliverables to complete an advertisement order within a target deadline.
• Conduct initial client outreach and scheduled reminders on a set cadence based on order type and artwork deadline.
• Contact clients/sales via telephone as needed to offer guidance on deliverables to help facilitate the processing of the sale.
• Review incoming ad copy to ensure accuracy (i.e. size, shape, color, index, location).
• Upload ad copy and enter all necessary information to order management system.
• Provide excellent customer service and professional communication to internal and external clients throughout the sales support process, including artwork and reporting needs post order activation.
• Confirm and add new advertiser address and contact information in Advertiser Management module.
• Verify that all necessary information has been acquired and validated to complete a sale, including target start timing.
• Ensure uploaded artwork meets required specifications and matches order and advertiser information.
• Relay advertising orders to the ad production stage according to key artwork deadlines.
• Coordinate with sales representatives to complete any ad revision or order changes; process revisions and support requests for ad copy and URL link updates.
• Assist sales reps with Problem Ad identification and resolution.
• Support the Accounting & Collections team to help resolve client credit holds.
• Coordinate ad proof approvals with sales rep and/or client.
• Contribute to investigation and resolution process for ad error management.
• Process pull-from orders, ensuring prior artwork is correct prior to relaying.
• Process artwork updates and ad proofs upon request.
• Assist as needed with ad-related administrative and ad quality check verifications in the layout of print projects.
• Provides general administrative support to assigned sales representatives, as assigned by sales leadership and Ad Operations leadership.

Education

Post secondary education in Sales or Business Administration (preferably, a two year college degree/diploma).

Tools

Microsoft Office (Word, Excel)

CRM

Order management system

Google Ad Manager / ad servers

Job description

Naylor Association Solutions is seeking an experienced Sales Support/Ad Operations professional to ensure a seamless advertiser journey from order to activation. You will collaborate with sales, operations, and advertisers to deliver accurate deliverables, deadlines, and high-quality service throughout the order lifecycle.

The role requires meticulous attention to detail, effective communication, and a proactive approach to resolving issues in a fast-paced, collaborative environment.