Adventure Guide

Holland America-Princess (Holland America Dawson City Inn); Juneau (AK); On-site; USD 30,000 - 45,000; Full time

Job summary

CoolWorks.com - Jobs in Great Places is seeking a dedicated individual for a role involving guest transportation and tours in Juneau, Alaska. Responsibilities include greeting guests, ensuring their satisfaction, and adhering to safety procedures during excursions.

The ideal candidate must have a valid CDL with passenger endorsement, be able to lift up to 50 lbs, and communicate effectively with guests. This position requires outdoor work and the ability to interact with dogs.

Qualifications

• Must be 21 years of age.
• Able to lift up to 50 lbs.
• Must be willing to work with dogs daily.
• Legally eligible to work in the US.

Responsibilities

• Greets guests on the docks and ensures their satisfaction.
• Safely transports guests using the established route while providing a narrated tour.
• Adheres to standard operating procedures for safety and quality.

Skills

Guest Service

Time Management

Vehicle Maintenance

Defensive Driving

Emergency Response

Knowledge of Local Attractions

Education

Valid CDL (Commercial Driver License) with Passenger endorsement

Valid Medical Certificate

Valid CPR/First Aid Certificate

Job description

Job Description & Responsibilities

Job Summary

Greets guests on the docks. Safely transports guests to and from Adventure Camp and/or between drop-off points utilizing the route established by the company. Provides a narrated tour using accurate, quality information while transporting the guests. May accompany the guests as an escort throughout the tour to serve as the primary contact for the guests throughout the excursion or may return to the dock for the next group. Plays a key role in ensuring the guests are completely satisfied with their excursion experience.

SOP’s

All employees are expected to adhere to the company's standard operating procedures to ensure consistency, safety, and quality in our operations. Your cooperation in following these guidelines is essential for maintaining our high standards and achieving our organizational goals.

Key Responsibilities

• Ensures guests experience the “E.X.C.U.R.S.I.O.N. of a lifetime” by being attentive to guest needs, answering questions, and notifying management of any concerns.

• Adheres to the company’s standard operating procedures to ensure consistency, safety, and quality.

• Communicates accurate information as needed (guest counts, radio calls, coordination with office and dock representatives).

• Follows all company policies and procedures.

• Performs additional tasks and responsibilities as required to support the company’s goals.

Qualifications

• Valid CDL (Commercial Driver License) with Passenger endorsement

• Valid Medical Certificate

• Valid CPR/First Aid Certificate

• Must be 21 years of age

• Able to lift up to 50 lbs

• Must be willing to work with dogs daily

• Must not be allergic to dogs

Skills

• Guest Service: Excellent communication and guest interaction skills

• Time Management: Ensuring timely arrivals and departures

• Vehicle Maintenance: Performing regular inspections and upkeep

• Defensive Driving: Practicing safe driving techniques

• Emergency Response: Ability to handle emergencies calmly and efficiently

• Knowledge of Local Attractions: Familiarity with local landmarks and points of interest

Working Conditions

• Frequent outdoor work with exposure to varying weather conditions

• Occasional exposure to odors, including dog-related odors

• Possible exposure to loud noise, including barking dogs

• Frequent sitting, standing, and walking

• Must be able to lift and carry buckets weighing up to 40 lbs for 200 feet (typically no more than 30 minutes per day)

The statements in this document describe the general nature and level of work performed. They do not list every responsibility, duty, or skill required of the position. This document does not create an employment contract and is subject to change at the discretion of the employer, with or without notice.

Job Requirements

• Certified or able to get certified in First Aid/CPR.

• Able to lift up to 50 lbs.

• Legally eligible to work in the US.

• CDL with Passenger Endorsement or ability to attain one.

• 21 years or older.

Equal Employment Opportunity

Alaska X provides equal employment opportunities (EEO) to all employees and applicants for employment without regards to race, national origin, age, color, religion, gender, sexual orientation, disability, marital status, pregnancy, veteran status or any other protected characteristic in accordance with federal, state and local laws.

This policy applies to all terms and conditions of employment. The company will make reasonable accommodations, including modification of company policies and procedures in appropriate cases for qualified individuals with disabilities if it can do so without undue hardship.