Adventure Guest Experience Concierge: Activities & Spa

Blackberry Farm, LLC.; Walland (TN); On-site; USD 17,000 - 24,000; Full time

Job summary

Blackberry Farm, LLC in Walland, TN is seeking an Adventure Concierge to help guests tailor activities, spa services, and dining times, while ensuring memorable experiences. You will manage merchandise sales at the gift shop, assist with inventory, and coordinate with departments to keep guest information up to date.

A high school diploma and valid driver's license are required. This role emphasizes excellent communication, computer skills, and a friendly, professional approach to every guest

Qualifications

• High school diploma or equivalent required.
• Must have a valid driver's license.
• Hotel Front of House operations experience preferred.

Responsibilities

• Completes pre-arrival emails and calls before guest arrival to book activities, spa services, and schedule dining.
• Be a point of contact for guests to inform guest of special happenings during their stay and to answer any questions they may have.
• Gathers/tracks guest information and preferences by maintaining the guest database.
• Creates unique memorable experiences for our guests.
• Knowledge of merchandise and be able to help guests with sales.
• Re-stocking Gift Shop floor as needed.
• Have solid computer and various software knowledge: POS, Inventory systems, Excel, Word, Outlook.
• Assist with monthly inventory of shops, storage areas, and satellite retail locations.
• Reviews traces daily and confirms information with other departments.
• Audit activity and spa bookings to ensure accuracy.
• Communicates accurate guest information & preferences to other team members & departments.
• Monitors website content to ensure accurate event information is posted.

Skills

POS systems

Inventory systems

Excel

Word

Outlook

Customer service

Education

High school diploma

Tools

POS

Inventory systems

Excel

Word

Outlook

Job description

Blackberry Farm, LLC in Walland, TN is seeking an Adventure Concierge to help guests tailor activities, spa services, and dining times, while ensuring memorable experiences. You will manage merchandise sales at the gift shop, assist with inventory, and coordinate with departments to keep guest information up to date.

A high school diploma and valid driver's license are required. This role emphasizes excellent communication, computer skills, and a friendly, professional approach to every guest