Advancement Data & CRM Operations Lead

Lees-McRae College; Banner Elk (NC); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition waiver

Paid time off

Dining benefits

Job summary

Lees-McRae College seeks an Assistant Director of Advancement Operations to lead the college’s data infrastructure and CRM systems. You will ensure accurate constituent information and enable fundraising, alumni relations, and communications through robust data practices.

You will collaborate across campus to implement governance, reporting, and analytics, maintaining data quality, security, and accessibility for decision-making. Strong communication and technical skills are essential.

Qualifications

• Associates or Bachelor’s degree in computer science, information systems, data analytics, business administration, nonprofit management, higher education administration, or related field.
• At least 3-5 years of experience in CRM/database administration, data management, institutional research, business intelligence, project management, advancement services, or related field.
• Excellent written and verbal communication skills.
• Ability to translate complex intelligence into clear information for non-technical users.
• Technical fluency with Microsoft Suite products, AI.
• Ability to manage competing priorities and work independently.
• Understanding of or willingness to learn advancement ethics, confidentiality, and appropriate use of donor information.

Responsibilities

• Oversee advancement data and CRM accuracy, accessibility, and evolution with modern practices.
• Establish data governance, documentation, and procedures across campus.
• Serve as central operational resource for advancement offices and senior leadership.
• Develop quality control procedures, auditing, and testing environments.
• Deploy data visualization and analytics for fundraising and alumni relations.
• Ensure data safety and redundancy across college systems.

Skills

CRM/database administration

Data management

Data analytics

Project management

Communication

Education

Bachelor’s degree or equivalent

Tools

Ellucian Colleague/Enterprise

Salesforce

Blackbaud Raiser’s Edge

Job description

Lees-McRae College seeks an Assistant Director of Advancement Operations to lead the college’s data infrastructure and CRM systems. You will ensure accurate constituent information and enable fundraising, alumni relations, and communications through robust data practices.

You will collaborate across campus to implement governance, reporting, and analytics, maintaining data quality, security, and accessibility for decision-making. Strong communication and technical skills are essential.