Advanced Technical Support Agent - Remote/Bilingual

NTT DATA; San Antonio (TX); Remote; USD 37,000 - 46,000; Full time

Job summary

Join a leading technology services provider as a Technical Support Specialist. This role offers a starting pay rate of $18/hour with incentives based on performance and a comprehensive benefits package. Enjoy the flexibility of remote work while providing top-notch customer service and technical support. Ideal candidates will have experience in troubleshooting technology, be bilingual, and possess strong communication skills. Opportunities for career growth await you in this innovative company committed to digital transformation.

Benefits

Comprehensive benefits package

401k with company match

Flexible spending accounts

Remote work opportunity

Qualifications

• Minimum of 6 months experience in troubleshooting technology.
• Ability to obtain U.S. Government clearance.

Responsibilities

• Provide technical support via phone, email, and chat.
• Diagnose customer problems and offer effective resolutions.
• Collaborate with team members to improve existing knowledge.

Skills

Bilingual

Customer Service

Communication

Tools

MS Office Suite

Skype for Business

Job description

Employer Industry: Technology Services

Why consider this job opportunity:
- Starting pay rate of $18/hour with potential for incentive compensation based on performance
- Comprehensive benefits package including medical, dental, and vision insurance, flexible spending accounts, and 401k with company match
- Opportunity for remote work, providing flexibility in your work environment
- Strong focus on customer service and team collaboration
- Join a globally recognized company committed to innovation and digital transformation
- Potential for career growth and development within a leading technology services provider

What to Expect (Job Responsibilities):
- Provide technical support via phone, email, and chat for hardware, software, and networking issues
- Diagnose customer problems and offer effective resolutions for technical and service inquiries
- Utilize troubleshooting techniques to identify defective products and manage service calls
- Communicate clearly and professionally with customers to ensure a positive experience
- Collaborate with team members to improve existing knowledge and address unique customer challenges

What is Required (Qualifications):
- Minimum of 6 months experience in troubleshooting technology
- Bilingual in English and Spanish
- Ability to obtain U.S. Government clearance (U.S. Citizenship required)
- Familiarity with operating systems such as Windows 7 and 10
- Strong customer service focus and effective communication skills

How to Stand Out (Preferred Qualifications):
- Knowledge of system configuration, software, and COTS applications
- Proficiency in MS Office Suite and Skype for Business
- Demonstrated critical thinking and problem-solving abilities
- Strong organizational skills and understanding of technology

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