Advanced Technical Support Agent - Remote/Bilingual

NTT DATA; Houston (TX); Remote; Full time

Job summary

A leading technology services company is seeking a motivated individual for a remote technical support role. The position involves diagnosing and resolving customer issues related to hardware and software, while providing exceptional customer service. Candidates should be bilingual in English and Spanish, with a focus on effective communication and problem-solving skills. This opportunity offers competitive pay and comprehensive benefits.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Assistance Programs

Qualifications

• Minimum of 6 months experience in troubleshooting technology.
• Ability to obtain U.S. Government clearance.

Responsibilities

• Provide technical support for hardware, software, and networking issues.
• Collaborate with peers to enhance customer experience.

Skills

Bilingual

Customer Service

Communication

Tools

MS Office Suite

Skype for Business

Job description

Employer Industry: Technology Services

Why consider this job opportunity:
- Starting pay rate of $18/hour, with potential for incentive compensation based on performance
- Comprehensive benefits including medical, dental, and vision insurance with employer contributions
- Flexible spending or health savings account options
- Paid time off and employee assistance programs
- Opportunity to work remotely from anywhere within the U.S.
- Be part of a global leader in business and technology services, with a strong commitment to innovation and growth

What to Expect (Job Responsibilities):
- Provide technical support for hardware, software, and networking issues via email and phone
- Diagnose customer problems and deliver resolutions for technical and service inquiries
- Utilize troubleshooting techniques to identify defective products and manage service calls
- Collaborate with peers to enhance customer experience and support sales processes
- Document issues and solutions in the support solution database for future reference

What is Required (Qualifications):
- Minimum of 6 months experience in troubleshooting technology
- Bilingual in English and Spanish
- Ability to obtain U.S. Government clearance (U.S. Citizenship required)
- Working knowledge of operating systems such as Windows 7 & 10
- Strong customer service focus and effective communication skills

How to Stand Out (Preferred Qualifications):
- Experience with MS Office Suite and Skype for Business
- Understanding of system configuration and software applications
- Strong organizational skills and critical thinking abilities
- Familiarity with the entire support ecosystem

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