Advanced Service Rep, Accessibility & Tech Support

Comcast; Philadelphia (Philadelphia County); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Base pay transparency

Job summary

Comcast is hiring for a customer support role focused on resolving technical issues and offering guidance on products and services. The position emphasizes empathy, accessibility, and consultative selling to meet customer needs.

The role requires strong communication and problem-solving skills and may involve working various shifts to support customer inquiries. You will engage with customers to resolve issues, explain account information clearly, and guide self-resolution with inclusive

Qualifications

• Resolves billing, repair, retention, and sales inquiries in a single customer interaction.
• Guides customers through self-resolution with empathy and inclusive language.
• Uses multiple systems (billing, knowledge base, technical tools) to assist customers.

Responsibilities

• Provides the right experience to customers for billing, repair, retention, and sales inquiries or interactions.
• Troubleshoots and resolves technical problems and general account inquiries in a single interaction.
• Follows troubleshooting procedures and produces work orders per business rules.
• Builds a consultative relationship to resolve accessibility or usability issues.

Skills

Customer-Focused

Relationship Building

Workplace Organization

Professional Etiquette

Persuasion

Accountability

Technical Knowledge

Adaptability

Self Motivation

Communication

Professional Integrity

Education

Some High School Coursework

Job description

Comcast is hiring for a customer support role focused on resolving technical issues and offering guidance on products and services. The position emphasizes empathy, accessibility, and consultative selling to meet customer needs.

The role requires strong communication and problem-solving skills and may involve working various shifts to support customer inquiries. You will engage with customers to resolve issues, explain account information clearly, and guide self-resolution with inclusive