Advanced Tech Support & Accessibility Specialist

Comcast (CC) of Willow Grove; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

Comcast is seeking a customer service professional to resolve billing, repair, and account inquiries with a single-contact resolution approach. You will build relationships, guide customers toward self-resolution, and consult on products and services to meet customer needs with empathy.

Hours of operation include evenings and weekends. The role emphasizes accessibility, clear communication, and a consultative approach to maximize satisfaction and retention.

Qualifications

• Customer-facing role requiring clear communication and empathy.
• Ability to troubleshoot and resolve account inquiries in a single interaction.
• Awareness of accessibility and inclusive language is a plus.

Responsibilities

• Resolve billing, repair, retention, and sales inquiries in single contact interactions.
• Troubleshoot technical problems and guide customers to self-resolution.
• Follow escalation procedures when needed and maintain accessibility standards.

Skills

Accountability

Adaptability

Communication

Customer-Focused

Persuasion

Professional Etiquette

Professional Integrity

Relationship Building

Self Motivation

Technical Knowledge

Workplace Organization

Education

Some High School Coursework

Job description

Comcast is seeking a customer service professional to resolve billing, repair, and account inquiries with a single-contact resolution approach. You will build relationships, guide customers toward self-resolution, and consult on products and services to meet customer needs with empathy.

Hours of operation include evenings and weekends. The role emphasizes accessibility, clear communication, and a consultative approach to maximize satisfaction and retention.