Advanced Practice Manager

Riverside Health System; Virginia; On-site; USD 86,000 - 118,000; Full time

Job summary

Riverside Health System in Newport News, Virginia is seeking an experienced Practice Operations Leader to oversee the daily operations of a multi-provider medical practice. You will manage appointments, staffing, payroll, patient access, preauthorization workflows, onboarding, and payor compliance while driving service quality and financial performance.

You will lead a team of 20+ providers and 30+ staff, use dashboards to spot trends, and partner with physicians and directors to optimize care

Qualifications

• Bachelor's Degree, Business, healthcare or related field preferred. 10+ years of progressive leadership experience may be considered in lieu of a degree.
• 5-6 years management experience (Required)

Responsibilities

• Ensures quality of service and access by implementing health system and RMG business operational plans with physicians and director and managing daily operations.
• Uses information from patient satisfaction surveys and other tools to improve patient perception of care.
• Responsible for revenue capture, reconciliation, and other financial aspects of the practice such as staffing levels/training, payroll, cash/account management.
• Effectively communicates, develops, and reviews key data and reports to ensure staff and management have appropriate actionable information.
• Assists with the recruitment, orientation and retention of new providers to the practice.
• Creates safe work environment and reports safety events.
• Is an active listener and applies critical thinking to problem solving.

Education

Bachelor's Degree in Business, healthcare or related field

Job description

Newport News, Virginia

Hiring Range

$85,800.00 - $117,975.00/AnnualActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsible for the supervision of all operational aspects of a medical practice to include appointments, staffing levels, payroll, customer service, access to care, review of medical preauthorization referral processes, clinical onboarding, payor insurance policies and guidelines, time of service collections, chart audits as appropriate and operational expenses. Uses national resources to benchmark performance and create opportunities for growth and enhancement of services. Responsible for 20 or more providers and 30 or more team members. May be larger practice focused on 3 or more specialties and/or multiple sites with multiple disciplines.

What you will do

• Ensures quality of service and access by implementing health system and RMG business operational plans with physicians and director and managing daily operations. Uses available dashboards and data to effectively identify trends and opportunities for performance improvement.
• Uses information from patient satisfaction surveys and other tools to improve patient perception of care. Resolves concerns and responds to complaints related to care, access, and service. Ensures that patient scheduling and wait times meet RMG metrics.
• Responsible for revenue capture, reconciliation, and other financial aspects of the practice such as staffing levels/training, payroll, cash/account management. Responsible for ensuring compliance with payor specific to billing and coverage. Collaborates with providers and practice director on office operations and management including human and material resources.
• Effectively communicates, develops, and reviews key data and reports to ensure staff and management have appropriate actionable information. Ensures transparency of data with providers to determine themes and trends in performance. Participates in root cause and performance improvement .
• Assists with the recruitment, orientation and retention of new providers to the practice.
• Creates safe work environment and reports safety events.
• Is an active listener and applies critical thinking to problem solving.

Qualifications

Education

• Bachelors Degree, Business, healthcare or related field preferred. 10+ years of progressive leadership experience may be considered in lieu of a degree. (Required)

Experience

• 5-6 years management experience (Required)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.