Advanced Medical Support Assistants

Loyal Source; Dayton (OH); On-site; USD 56,000 - 64,000; Full time

Job summary

Loyal Source Government Services is seeking ten Advanced Medical Support Assistants to provide administrative support at the Dayton VA Medical Center in Dayton, OH. AMSA will handle reception, scheduling, and patient communications to ensure timely care.

Success requires 2–3 years of medical administration experience or an accredited certification, with the ability to work in a fast-paced veteran care environment and maintain accurate records across systems.

Qualifications

• Two to three years of experience or certification in medical administration.
• Experience with receptionist duties and patient scheduling is preferred.

Responsibilities

• Perform receptionist and patient scheduling duties.
• Manage the administrative nonclinical aspects of the Primary care team and assist with scheduling and task tracking.
• Interface with VA and non-VA providers and hospitals as needed.
• Collaborate in an interdisciplinary care delivery model.
• Maintain appointment schedules for one or more clinics or units.
• Assist with contingency planning by adjusting appointments and re-routing patients as needed.
• Validate and update patient demographics to reduce undeliverable mail and contact issues.

Skills

Customer service

Scheduling

Education

Medical administration certification

Job description

Loyal Source Government Services is looking for ten (10) full-time Advanced Medical Support Assistants to provide administrative services to Dayton VA Medical Center in Dayton, OH.

Job Summary

Advanced Medical Support Assistants must perform a full range of receptionist duties to our VA community located at Dayton VA Medical Center. AMSA are required to deliver high-quality, compassionate, and consistent care to all individuals.

Pay Rate

$ 21.62/ hr + $5.42 H&W Fringe

Duties

• Perform the full range receptionist and customer service duties, for the proper and timely treatment of patients and maintain appointment schedules for one or more clinics or units.
• AMSA shall be able to manage the administrative nonclinical aspect of the Primary care team, that includes but is not limited to scheduling and is expected to facilitate any action from inception to closure by tasking, tracking, supporting required functions and other patient activities
• AMSA may be required to provide important interfaces and collaborations within larger healthcare system providers including VA and non-VA specialists, hospitals, diagnostic and treatment facilities, and community-based programs.
• Shall work collaboratively in an interdisciplinary coordinated care delivery model.
• Perform the full range receptionist and customer service duties, for the proper and timely treatment of patients and maintain appointment schedules for one or more clinics or units.
• Assist with clinic access contingency plans by adjusting appointment times, locations, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
• AMSA shall use each interaction with the patient to validate and update demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect numbers.
• shall collect, scan, and update health insurance information serving a major role in the revenue process.
• Screen/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy and established clinic processes.
• Notify primary care admin Supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
• Conduct daily reviews of active/pending consults, Recall, return to clinic list communications for accuracy and disposition.
• Participate in the daily team huddles and weekly team meetings to discuss patients care planning management with their assigned PACT team.
• Provide administrative services guiding patients to the Transportation Coordinator for Veterans support services functions.
• Communicate with the veteran and stakeholders the conversion of special mode travel requests to patient travel reimbursement voucher claims, when appropriate.
• Plan and provide support services in the following types of programs areas: electronic records management; program coordination; patient scheduling, space utilization services.

Qualifications

• Required to have two (2) to three (3) years of experience or have received certification from an accredited institution related to medical administration.

Additional Information

• VA Business Hours: 24 hours a day, 7 days a week
• Primary Care: Normal clinic hours 0800-1630

Work Schedule

• 8 a.m.- 4:30 p.m.
• Allowed two (2) 15-minute breaks and a 30-minute lunch

this position is notional and contingent upon the award of a government contract.

About Notional Opportunities

Notional opportunities are roles in the planning stages and contingent on contract awards. By applying to notional positions, you can express early interest, enhancing your employment prospects and positioning yourself at the forefront of potential job opportunities. This proactive approach gives you an edge and boosts your visibility to employers, making it a strategic choice for those eager to explore future roles and expand your professional network.

About Loyal Source

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.

We are committed to providing equal employment opportunities to all applicants.

If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at [e-mail].

This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.