Advanced Medical Support Assistant (Intermittent)

U.S. Department of Veterans Affairs; Hamilton (NJ); On-site; USD 54,000 - 70,000; Part time

Job summary

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (Intermittent) to support Ambulatory Care across PACT teams in NJ. This position is located within the VA NJ Health Care System and involves patient scheduling, documentation, and care coordination.

Intermittent with flexible scheduling; telework is ad-hoc and not a fully remote role. On-site work may be at East Orange, Lyons, or related NJ CBOCs, serving veterans across the region.

Job description

Advanced Medical Support Assistant (Intermittent)

• Department: Department of Veterans Affairs

The Advanced Medical Support Assistants (AMSA) position includes all PACT teams within Ambulatory Care Service at grade GS-6 can be assigned to East Orange, Lyons or any CBOCs within the VHA NJ HCS.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties included but not limited to: AMSA's perform a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model (e.g. PACT).

The AMSAs ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes any necessary adjustments, working in collaboration with the appropriate clinic or clinics and the members of the different PACT teams. The AMSA's develop and maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies to assist in the Veterans' continuity of care.

The Advanced MSAs will work with the MSA Supervisor in completing deadlines and prioritizing work, providing input in problem solving on operational issues or procedures. The AMSAs are responsible for assisting the Veterans in providing a smooth process for the management of his/her outpatient appointments. The AMSAs perform support work in connection with the care and treatment given to the Veterans throughout the scheduling process.

All incoming calls clinical in nature will be directed to the appropriate PACT team for screening by the RN Manager to determine whether those calls can be appropriately handled by the agent or if they need to be directed to other team members thus improving responsiveness to Veterans questions and concerns and reducing the overall cost of care by controlling the use of resources. Work Schedule: Intermittent Compressed/Flexible: Not Authorized. Telework: Ad-Hoc.

Virtual: This is not a virtual position. Functional Statement #: 21X72-A Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. PCS Appraised Value Offer (AVO): Not Authorized.

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $53512 – $69565/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-26.

Who is eligible to apply?

This position is open under the 'Public' hiring path.