Advanced Medical Support Assistant

Veterans Health Administration

Durham (NC)

Presencial

USD 54 000 - 70 000

Tempo integral

Há 2 dias

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Resumo da oferta

The Advanced Medical Support Assistant role within the Durham VA Health Care System supports veterans by handling scheduling, re-scheduling, and cancellation of appointments across clinics. The position requires strong coordination with clinicians, nurses, and health professionals to ensure timely access to care using electronic records.

This role emphasizes exceptional customer service, de-escalation skills, and adherence to privacy rules while maintaining VA ICARE values: Integrity,

Qualificações

Experience with scheduling, re-scheduling and cancellation of patient appointments.
Familiarity with electronic medical records and related orders/consults.

Responsabilidades

Serve as the initial point of contact for Veteran interactions to schedule, re-schedule, and cancel appointments.
Track, review, and respond to electronic orders and consults in EMR systems.
Coordinate with clinicians, nurses and health professionals to support Veteran access to care.
Adhere to VHA scheduling policies and directives (e.g., Outpatient Scheduling Management).
Screen and route inquiries with privacy-compliant handling.

Conhecimentos

Scheduling

EMR systems

Customer service

Communication

Descrição da oferta de emprego

Department: Department of Veterans Affairs
Schedule: Tour of Duty: 11:00am - 7:30pm

The Advanced MSA serves as a member of the Durham VA Health Care System, operating in a Direct Care area at duty stations throughout the Health Care System. Durham VAHCS is a complexity 1A level health care system with a main medical center and multiple outpatient care clinics

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Advanced MSA work serves as the initial point-of-contact for Veteran interactions within health system clinics to conduct scheduling, re-scheduling, and cancellation of patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems.

Duties include but not limiited too: Serving as the initial point-of-contact for Veteran interactions within health system clinics to conduct scheduling, re-scheduling, and cancellation of patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems.

The incumbent is an essential member of the Veterans health care team and communicates effectively with clinicians, nurses, and other health professionals in support of Veteran's access to medical care. The incumbent independently executes a range of duties essential to the delivery of healthcare services in both inpatient and outpatient settings.

The Advanced Medical Support assistant may be required to serve on more than one Primary Care PACT team or in more than one specialty service line, or rotate into any scheduling area as needed.

The incumbent's duties scheduling activities must comply with established national, VISN, and local guidance, particularly VHA Directive 1230 (Outpatient Scheduling Management), and VHA Directive 1232 (Consult Management), and must stay current with any updates or changes to VHA scheduling policies and procures. The incumbent will have Exceptional customer service and de-escalation skills are essential for effectively serving Veterans and coordinating their healthcare.

A high degree of care and compassion is vital to maintaining a high-quality service experience for the Veterans while adhering to the VA's ICARE values: Integrity, Commitment, Advocacy, Respect, Excellence.

The incumbent must have a thorough understanding of clinic processes and available medical services throughout the Health Care System to effectively interact with the Veteran and coordinate needs with other medical services to effectively interact with Veterans and coordinate with other medical services throughout the health care system.

They must screen and receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and clinic for processes. The incumbent will communicate with non-VA medical facilities to ensure effective coordination of care, including during transitions from inpatient discharge to outpatient services and in obtaining necessary medical documentation from Community providers.

Work Schedule: Monday-Friday 11:00am - 7:30pm Compressed/Flexible: Not Available Recruitment/Relocation Incentives (Sign-on Bonus): Not Available Permanent Change of Station (Relocation Assistance): Not Available Telework: May be available. Ad-Hoc only with Supervisor approval. Virtual: This is not a virtual position.

Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $54144 – $70387/yr.

What is the application deadline?

Applications close on 2026-10-21.

What is the work schedule?

This is a Tour of Duty: 11:00am - 7:30pm position.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.