Advanced Medical Support Assistant — Care Team Navigator

U.S. Department of Veterans Affairs; Danville (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

The VA Illiana Health Care System seeks an Advanced Medical Support Assistant (AMSA) within Health Administration Service. This GS-6 role supports an interdisciplinary care delivery model (PACT) and coordinates clinic scheduling, messages, and patient flow across teams.

The incumbent will perform pre-registration, appointment management, and coordination of care between clinics and facilities, ensuring timely access and accurate patient information in the electronic record.

Qualifications

• GS-6 level requirements must be met.
• Specialized experience at GS-6 level or equivalent.
• Ability to coordinate with patient care teams and schedule effectively.

Responsibilities

• Coordinate with patient care team to review appointment availability and adjust schedules.
• Communicate with interdisciplinary teams and care centers to ensure patient flow.
• Handle pre-registration activities and patient communications.
• Process secure messages and coordinate with care team as needed.
• Participate in team huddles to plan and problem-solve for patient care.

Skills

Collaboration with clinical staff

Prioritization

Communication (oral/written)

Interdisciplinary teamwork

Education

High School Diploma

Job description

The VA Illiana Health Care System seeks an Advanced Medical Support Assistant (AMSA) within Health Administration Service. This GS-6 role supports an interdisciplinary care delivery model (PACT) and coordinates clinic scheduling, messages, and patient flow across teams.

The incumbent will perform pre-registration, appointment management, and coordination of care between clinics and facilities, ensuring timely access and accurate patient information in the electronic record.