Advanced Medical Support Assistant

Veterans Health Administration; Salisbury (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Veterans Health Administration is seeking an Advanced Medical Support Assistant (GS-6) within the Salisbury VA Health Care System. The role serves as a Clinic Clerk in Health Administration and supports access to care through advanced administrative processes across multiple clinics.

The incumbent will coordinate scheduling, assist interdisciplinary teams, manage patient flow, and support documentation and reporting requirements to ensure efficient clinic operations and high-quality care for

Qualifications

• High school diploma or GED required.
• Advanced MSA role requires knowledge across clinics and care coordination workflows.
• Experience with medical terminology and patient support processes is expected.

Responsibilities

• Coordinate clinic appointment scheduling and access across multiple clinics.
• Collaborate with interdisciplinary teams including clinicians and administrative staff.
• Prepare reports and present data to leadership as needed.
• Ensure accurate patient records and timely follow-up actions.
• Assist in coordinating care transitions and community referrals when appropriate.

Skills

Advanced health care process knowledge

Interdisciplinary teamwork

Medical terminology

Priority setting & organization

Effective communication (electronic,电话

Education

High school diploma or GED

Job description

Advanced Medical Support Assistant serves within Health Administration Service at the Salisbury VA Health Care System. The Advanced Level Medical Support Assistant (MSA) position serves as a Clinic Clerk and is a foundational role within the VHA.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• (A) Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.).
• (B). Experience: None
• (C). Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• (D). Licensure/Certification/Registration. None.
• (E). Grandfathering Provision. Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable.

For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed, the following provisions apply:

• (1) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard.
• (2) Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation.

Grade Determinations:

Medical Support Assistant (Advanced), GS-6 Experience. One year of experience equivalent to the [GS-5] grade level.

Demonstrated Knowledge, Skills, and Abilities.

• (a) Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• (b) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• (c) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• (d) Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• (e) Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• (f) Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Assignment.

For all assignments above the FPL, the higher-level duties must be of significant scope, administrative independence, complexity, and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

At the advanced level, the Medical Support Assistant (Advanced) (AMSA) performs difficult and responsible specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.

Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.

Recommend changes to existing clinic procedures based on current administrative guidelines.

Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.

Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary.

MSAs at this