Advanced Medical Support Assistant

US-Department-of-Veterans-Affair; White City (OR); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (GS-6) at the Southern Oregon Rehabilitation Center and Clinic.

The incumbent provides reception, intake, and indexing of health and administrative information and uses Vista and PC applications to support patient flow. Responsibilities include coordinating scheduling, relaying messages, and assisting clinical staff with administrative processes while maintaining compliance with VA guidelines and performance

Qualifications

• Detailed information of experience must be documented with job titles, duties, dates and hours per week.
• Experience delivering healthcare administrative support in clinical settings.
• Ability to schedule appointments and relay messages per scheduling guidelines.

Responsabilités

• Handle receipt, intake and indexing of health and administrative information.
• Interface with PC and Vista applications to support patient flow.
• Coordinate scheduling and relay messages to clinical staff.
• Assist with administrative processes and communication with internal/external customers.

Connaissances

Healthcare process knowledge

Care delivery coordination

Medical terminology

Cross-disciplinary collaboration

Prioritization and organization

Effective communication

Formation

High school diploma / GED

Outils

Vista applications

PC applications

Description du poste

This is the Advanced level of the position. The incumbent serves as a Medical Support Assistant in assigned clinic. S/he works at Southern Oregon Rehabilitation Center and Clinic. The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information. The incumbent will interface with personal computer (PC) applications as well as numerous Vista applications.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

Medical Support Assistant (Advanced), GS-6

Experience

One year of experience equivalent to the GS-5 grade level; Examples of qualifying experience, include but are not limited to, independently performing a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting. Advising clinical staff on current administrative processes. Performing administrative support duties including answering phones, greeting patients, relaying messages to appropriate medical staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

AND

Candidates must demonstrate the KSAs below

• 1. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• 2. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• 3. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• 4.Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• 5. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• 6. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Note

You must provide detailed information of your experience performed. Information such as "I was a Medical Support Assistant" is insufficient to determine your qualifications. Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week.

Preferred Experience

Previous experience as a medical support assistant, working in a call center and/or performing administrative health care functions.

References

VA Handbook 5005/117, Medical Support Assistant Qualification Standard, GS-679. Published August 1, 2019

The full performance level of this vacancy is GS 6.

Physical Requirements

The work requires frequent lifting and carrying up to 10 lbs, occasionally lifting and carrying 10- 25 lbs. Occasional lifting of 50 lb maximum boxes of paper on and off the transport cart for 5 delivery to units worked. The work requires occasional walking, standing, periods of sitting, intermittent reaching at or above shoulder height, twisting and bending. Requires finger and hand dexterity adequate to handle and manipulate equipment, computer input using a keyboard, stocking of supplies and filing forms. Hearing and visual acuity adequate to receive and transmit messages (personally and via telephone), accurately file and process orders.