Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Spokane (WA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking Advanced Medical Support Assistants to provide vital administrative support to our clinical teams. In this role, you will help ensure that our Nation's Veterans receive the timely and efficient healthcare they deserve. You'll be responsible for coordinating patient care, managing appointments, and maintaining essential records. This position offers a chance to be part of a dedicated workforce committed to improving the lives of Veterans. Join us in making a difference while enjoying competitive benefits and a supportive work environment.

Benefits

37-50 days of annual paid time off

Paid parental leave

Child care subsidy

Federal health/vision/dental insurance

Traditional federal pension

401K with contributions

Qualifications

• Must be proficient in spoken and written English.
• One year of specialized experience in a clinical setting.

Responsibilities

• Provide administrative support to clinical colleagues.
• Determine health care eligibility for Veteran patients.
• Facilitate communication between Veterans and consult departments.

Skills

Communication Skills

Medical Terminology

Patient Care Coordination

Scheduling Appointments

Data Entry

Education

High School Diploma

Medical Assistant Certification

Tools

Microsoft Office

Job description

Spokane VA Medical center is looking to fill Advanced Medical Support Assistant positions that can be assigned to multiple service line that has a need.

The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise.




Duties

Advanced Medical Support Assistant provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. AMSAs are essential to the success of this mission and may be assigned to any department/service line of the medical center that have a need.

Duties will include but are not limited to:
- Determining health care eligibility for Veteran patients.
- Administrative processing of Veteran patients in enrollment, benefits, and registration.
- Counseling Veteran patients regarding entitlement enrollment for health care benefits and other special programs.
- Obtaining essential information and documentation from Veteran patients for enrollment activities.
- Performing scheduling functions for Veteran patients including appointments, cancellations, and re-scheduling.
- Facilitating communication between Veterans and other facility consult departments.
- Support of inpatient units and wards with administrative duties during day, evening, night, and weekend shifts.
- Processing and record keeping of inpatient medical records.
- Manual and electronic data entry.
- Collation of statistical information.
- Entry of Physician orders and consult requests.
- Prepares Veteran patient statistics.
- Providing reception to incoming and outgoing customers and communication.
- Utilizes Microsoft Office software to compile data and formulate reports

Work Schedule: Typical tour of duty is Monday-Friday 8am-4:30pm. Available tours will be discussed during the interview process.
For 24/7 service lines only: Work Schedule: Current vacancy tours are Wed-Sat 1400-0030 & Sun-Wed 1400-0030. However, this department functions 24 hours a day, 7 days a week. Shifts will include Weekdays, Weekends, & Holidays. All Shifts to include Day, Evening, and Night. Available shifts will be discussed during the interview process.
Telework: Not Available
Virtual: Not Available
Financial Disclosure Report: Not required.
Permanent Change of Station (PCS): Not Authorized
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).

Requirements

Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j

Specialized Experience: one year of specialized experience (equivalent to the GS5 grade level) in an advanced or complex clinical setting utilizing numerous advanced patient care systems, scheduling appointments across multiple clinics and coordination of services among a diverse team of medical providers and clinics to include outside agencies, advanced knowledge of medical terminology, advanced knowledge of the technical health care processes, policy and procedures as it relates to coordination of care.

Candidates must demonstrate the KSAs below:
1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
4. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

References: VA Handbook 5005/117, Medical Support Assistant Qualification Standard, GS-679. Published August 1, 2019

The full performance level of this vacancy is GS 6.

Physical Requirements: The work is mostly sedentary but may require periods of standing or walking however, there are no physical requirements for the 0679 Medical Support Assistant occupation.