Advanced Medical Support Assistant

US-Department-of-Veterans-Affair; Mount Vernon (WA); Sur place; USD 60 000 - 80 000; Plein temps

Résumé du poste

Puget Sound VA Medical Center in Mount Vernon, WA seeks an Advanced Medical Support Assistant to support workforce coordination and patient access across clinics. The role emphasizes collaboration with physicians, nurses, and coordinators to ensure timely, quality patient care.

Candidates must demonstrate strong organizational skills, knowledge of medical terminology, and the ability to navigate health care processes and portals. Apply by the stated deadline for consideration at GS-6 level.

Qualifications

• U.S. citizenship or eligibility per VA policy.
• English language proficiency required.
• Education: high school diploma or equivalent; verification may be requested if not covered under grandfathering provisions.

Responsabilités

• Collaborate and communicate with a wide range of medical clinicians to coordinate patient care.
• Independently set priorities and organize workload to meet deadlines and comply with policies.
• Communicate with internal and external customers by phone, email, or in writing; prepare reports and present data as needed.
• Assist in scheduling across multiple clinics and coordinating services among teams and community partners.

Connaissances

Collaboration across disciplines

Prioritization

Communication skills

Medical terminology

Formation

High school diploma or equivalent

Description du poste

Puget Sound VA Medical Center is looking to fill an Advanced Medical Support Assistant position at the Mount Vernon, WA Community Based Outreach Clinic.

Total Rewards of a Allied Health Professional

To qualify for this position, applicants must meet all requirements by the closing date of this announcement11/12/2026

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficient.
• Education: High school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official)
  • If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide verification of the education requirement if not covered under the grandfathering provision.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Specialized Experience:

one year of specialized experience (equivalent to the GS5 grade level) in an advanced or complex clinical setting utilizing numerous advanced patient care systems, scheduling appointments across multiple clinics and coordination of services among a diverse team of medical providers and clinics to include outside agencies, advanced knowledge of medical terminology, advanced knowledge of the technical health care processes, policy and procedures as it relates to coordination of care.At the GS -6 grade level education cannot be used as a substitution for the above specialized experience.

Candidates must demonstrate the KSAs below

• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Reference:

VA Handbook 5005/117, Medical Support Assistant Qualification Standard, GS-679. Published August 1, 2019The full performance level of this vacancy is 6.