Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Lewiston (ID); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Federal pension/401K

Telework: Not Available

Job summary

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant at the Lewiston CBOC. The role supports Patient Aligned Care Teams or specialty care within the Health Administration Service Line, coordinating clinic flow and patient access.

Responsibilities include team collaboration, appointment management, and electronic recordkeeping to ensure timely care. Monday through Friday, with benefits such as definitive time off and parental leave.

Qualifications

• High school diploma or GED required.
• English language proficiency required.
• US citizenship requirement.
• GS-06 level with one year of creditable experience.

Responsibilities

• Coordinate clinic utilization using reports and ensure clinic setup supports patient care.
• Maintain communication with patient, interdisciplinary team, VA centers, and other agencies.
• Process secure messages and notify patients of lab results.
• Develop and manage tracking for follow-up care (consults, tests).
• Participate in team huddles and plan patient care; adjust priorities to meet deadlines.
• Enter information into electronic records and support continuity of care.

Skills

Scheduling care coordination

Interdisciplinary collaboration

Communication skills

Prioritization

Electronic health records

Education

High school diploma or GED

Tools

None

Job description

Summary

Walla Walla VA Medical center is looking to fill Advanced Medical Support Assistant positions within the Health Administration Service Line at the Lewiston Community Based Outpatient Clinic. The incumbent serves as an Advanced Medical Support Assistant assigned to a Patient Aligned Care Team (PACT) model or a Specialty Care Setting involved in a PACT/BHIP model.

Summary

Walla Walla VA Medical center is looking to fill Advanced Medical Support Assistant positions within the Health Administration Service Line at the Lewiston Community Based Outpatient Clinic. The incumbent serves as an Advanced Medical Support Assistant assigned to a Patient Aligned Care Team (PACT) model or a Specialty Care Setting involved in a PACT/BHIP model.

Qualifications

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy


• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.


• 7403(f)


• Education: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education


• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)


• Grade Determinations: Medical Support Assistant (Advanced) - GS-06


• Experience: One year of creditable experience equivalent to the next lower grade


• *In addition to the experience above - the candidate must demonstrate the following KSAs: Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care


• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc


• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians


• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. - medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met


• Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations


• Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers


• This may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concerns


• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/


• The actual grade at which an applicant may be selected for this vacancy is GS-6. Physical Requirements: There are no physical requirements for this occupation per OCHCO Communications email to VA Handbook 5019 - updated on 4/17/2026.

Duties

• Total Rewards of a Allied Health Professional The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g. - Clinic Utilization Statistical Summary) - ensure that the clinic setup is closely monitored to effectively support the needs of the clinic - and make any necessary adjustments


• They develop/maintain effective and efficient communication with the patient - interdisciplinary team - VA medical centers - and other agencies (e.g. - assist with communications during the inpatient to outpatient discharge


• communicate with non-VA medical facilities


• facilitate/process secure messaging with the patient and team


• notify patients of normal lab results


• develop and manage a tracking system for follow up care such as consults - tests - etc.)


• Duties will include but are not limited to: Participating in team huddles and team meetings to manage and plan patient care


• setting priorities and deadlines


• Adjusting the flow and sequencing of the work to meet team and patient needs


• May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record


• Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g. - X-ray - lab work)


• Managing electronic wait list to verify and validate accuracy and resolve issues


• Participating and providing input in problem solving on operational issues or procedures in team meetings


• Performing administrative follow up actions


• Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care


• Evaluating patient information and clinic schedule lists to determine whether patient is vested


• educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider


• Work Schedule: Monday thru Friday 8:00am-4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases


• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child


• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66


• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position


• Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized.