Advanced Medical Support Assistant

Strategic Resilience Group; Dayton, Northern (OH, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Strategic Resilience Group is seeking a VA medical administration front-desk specialist in Dayton to manage patient intake, scheduling, and records. The role involves verifying identities, collecting insurance data, and guiding patients through administrative processes within a VA framework.

Ideal candidates have 2–3 years in medical administration, strong communication skills, and experience with EHR/scheduling systems, ensuring compliant, efficient patient access and service delivery.

Qualifications

• 2–3 years of experience related to medical administration, or certification from an accredited institution.
• Healthcare front-office or patient-access experience.
• Experience handling confidential patient information.
• Strong written and verbal communication; ability to use EHR and scheduling systems; English proficiency.

Responsibilities

• Greet and assist patients; front desk and appointments.
• Check in patients and verify identity per VA procedures.
• Update patient demographics and insurance information.
• Coordinate with VA and non-VA providers; space utilization.
• Support electronic records management and scheduling.

Skills

Healthcare front-office

Patient-access experience

Administrative organization

Multitasking / deadlines

Written and verbal communication

English proficiency

Education

Medical administration certification

Tools

Electronic health records (EHR) systems

Scheduling systems

Job description

• Perform front-desk, receptionist, and customer-service duties
• Schedule and manage appointments for one or more clinics or units
• Check patients in and validate identity using required VA procedures
• Verify and update patient demographic information
• Collect, scan, and update health-insurance information
• Explain VA insurance-information requirements to veterans and families
• Screen and route telephone calls
• Respond professionally to patient questions and administrative requests
• Adjust appointment dates, times, and locations when staffing or coverage changes occur
• Assist in moving patients to alternative providers when necessary
• Support clinic access contingency plans
• Conduct daily reviews of:
• Active and pending consults
• Recall lists
• Return-to-clinic lists
• Patient communications
• Track actions from initiation through closure
• Integrate received health and administrative information into VA electronic patient records
• Participate in daily team huddles and weekly PACT team meetings
• Track workload and support departmental performance metrics
• Respond to leadership action items and suspense dates
• Support electronic records management, program coordination, patient scheduling, and space-utilization functions
• Coordinate with VA and non-VA providers, hospitals, specialists, diagnostic facilities, and community programs as necessary
• Guide veterans to appropriate transportation-support resources
• Provide information concerning Beneficiary Travel reimbursement where applicable

Required Qualifications

Candidates must meet one of the following experience/education pathways identified in the PWS:

• 2–3 years of experience related to medical administration, or
• Certification from an accredited institution related to medical administration

Strong candidates should also have:

• Healthcare front-office or patient-access experience
• Experience handling confidential patient information
• Strong administrative organization and follow-through
• Ability to manage multiple deadlines and priorities
• Strong written and verbal communication
• Ability to use electronic health records and scheduling systems
• Ability to speak, read, write, and understand English effectively

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