Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Battle Creek (MI); On-site; USD 38,000 - 60,000; Full time

Job summary

The U.S. Department of Veterans Affairs, Battle Creek VA Medical Center, seeks an Advanced Medical Support Assistant to support community care workflows and patient access.

The role operates within the Community Care Service Line, coordinating administrative tasks and clinical data across multiple clinics. Applicants must meet basic requirements and demonstrate strong knowledge of healthcare processes, communication, and documentation.

Qualifications

• Advanced knowledge of the technical health care process and scheduling across interdisciplina ry care delivery.
• Strong communication with internal and external customers across clinical teams.
• Familiar with VA policies and community care workflows.

Responsibilities

• Provide specialized administrative patient support within an interdisciplinary care model.
• Create and track authorizations for community care using HSRM or similar tools.
• Upload clinical/administrative data to HSRM and maintain system proficiency.

Skills

Collaboration

Scheduling

Healthcare processes

Communication

EHR systems

Education

High school diploma or GED

Tools

HSRM

PPMS

CTM

Healthshare

Job description

Summary

The Battle Creek VA Medical Center is recruiting for a Advanced Medical Support Assistant. The Advanced Medical Support Assistant will function under the Community Care Service Line.

The Battle Creek VA Medical Center is recruiting for a Advanced Medical Support Assistant. The Advanced Medical Support Assistant will function under the Community Care Service Line.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Experience
• None
• Education
• High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• Licensure/Certification/Registration
• None
• Grandfathering Provision
• Employees in VHA in this occupation - under a permanent - appropriate - and legal placement on the effective date of the qualification standard - are considered to have met all qualification requirements for the grade and/or assignment held - including positive education and registration/certification where applicable
• For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed - the following provisions apply:(1) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard.(2) Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• NOTE: This provision is not intended to regularize appointments/ placements
• Foreign Education
• To be creditable - education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials
• Grade Determinations: GS-6 (1) Experience
• One year of creditable experience equivalent to the next lower grade
• (2) Knowledge - Skills - and Abilities (KSAs)
• In addition to the experience above - the candidate must demonstrate the following KSAs: (a) Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
• (b) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc
• (c) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
• (d) Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. - medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
• (e) Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations
• (f) Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers
• This may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concerns
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• Physical Requirements: The work is mostly sedentary
• It typically requires sitting with sustained periods of concentration
• There will be some walking - standing - bending - and carrying of relatively light objects
• The position may also require stooping - reaching - lifting - pulling - and other moderate exertion or strain
• Incumbent may occasionally have to walk some distance to a meeting.

Duties

• VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The duties of the position may include but - are not limited to: The AMSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics - specialties - and/or Community Care resources
• Recommends changes to existing clinic procedures based on current administrative guidelines
• MSAs at this level develop and/or maintain effective and efficient communication with the patient - interdisciplinary coordinated care delivery model teams - VA medical centers - and other agencies e.g. - assist with communications during the inpatient to outpatient discharge
• communicate with non-VA medical facilities
• Creates authorization for payment of community care in the Healthshare Referral Manager (HSRM) or alternative software with pertinent information including the community provider's name - address - category of care - referral number - number of visits - purpose of visit - and length of authorization
• Provides administrative support to ensure all pertinent information is transmitted to appropriate parties for community care that is authorized under any other funding sources
• Electronically uploads all pertinent clinical and administrative data into HSRM
• Maintains awareness and proficiency in all web-based application to include - PPMS - CTM and third-party administrator portal
• Serves as an administrative point of contact in the request - coordination - and authorization for community care consults
• Work Schedule: Monday - Friday - 8:00AM to 4:30PM Telework: Not Available Virtual: This is not a virtual position
• Functional Statement #: 91468-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized