Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Fresno (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

U.S. Department of Veterans Affairs in Fresno, CA seeks an Advanced Medical Support Assistant (GS-06) to provide expert administrative support within an interdisciplinary care delivery model.

The role emphasizes coordination across clinics, patient access, and system-wide communications. Responsibilities include managing complex scheduling, supporting MyHealthyVet messaging, and contributing to team meetings to ensure timely, patient-centered care.

Qualifications

• Advanced knowledge of healthcare processes and access to care across clinics and community resources.
• Knowledge of policies and procedures for interdisciplinary care delivery and patient flow.
• Strong medical terminology and ability to work with clinicians from multiple disciplines.
• Ability to collaborate with diverse care teams to meet patient care goals.
• Ability to set priorities, organize work, and meet deadlines in a regulated environment.

Responsibilities

• Provide specialized administrative patient support within an interdisciplinary care delivery model.
• Support clinic scheduling, including multiple appointment sources, to optimize clinic availability.
• Coordinate with the patient care team on appointment availability and patient flow.
• Manage secure messaging (MyHealthyVet) and share information with the care team.
• Participate in team huddles/meetings and communicate with internal and external customers.

Skills

Advanced health care process knowledge

Policy and procedure expertise

Medical terminology

Cross-disciplinary collaboration

Prioritization and time management

Effective written and verbal沟通

Education

High school diploma / GED

Tools

MyHealthyVet

Job description

Summary

This position serves as an Advanced Medical Support Assistant for the VA Central California Health Care System in Health Administration Service. The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Tour of Duty will be Sunday - Thursday 12:00PM - 8:30PM

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Education: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• English Language Proficiency
• Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f)
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Grade Determinations: GS-06 Advanced Medical Support Assistant: One year of experience equivalent to the GS-5 grade level
• This experience includes: scheduling - canceling - re-scheduling patient appointments and/or consults
• entering no-show information
• monitoring appointment requests from multiple electronic sources
• participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic - monitoring both inpatient and outpatient appointments in areas of responsibility
• verifying and updating demographics and insurance information when patients check-in for appointments
• Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status
• In addition - candidates must demonstrate all of the KSAs below: Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. - medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
• Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations
• Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers
• This may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concerns
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/.The full performance level of this vacancy is GS-06.Physical Requirements: The work is mostly sedentary - although some slight physical effort will be required using computers/phones
• there may be some light lifting/carrying of files/documents
• and walking throughout the service/facility for meetings - etc.

Duties

• Major duties include: Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model Work involved specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics - specialties - and/or care in the community resources
• Recommends changes to existing clinic procedures based on current administrative guidelines
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model
• Coordinates with the patient care team to review clinic appointment availability utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics - and makes adjustments as necessary
• MSAs at this level develop and/or maintain effective and efficient communication with the patient - interdisciplinary coordinated care delivery model teams - VA medical centers - and other agencies
• Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate
• Participates in team huddles and team meetings to manage - plan - problem solve - and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
• Setting priorities and deadlines - adjusting the flow and sequencing of the work to meet team and patient needs
• Work Schedule: Sunday - Thursday 12PM - 8:30PM Telework: Not Available Virtual: This is not a virtual position
• Functional Statement #: 09578F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized