Advanced Medical Support Assistant (VACC)

U.S. Department of Veterans Affairs; Largo (FL); On-site; USD 52,000 - 64,000; Full time

Job summary

U.S. Department of Veterans Affairs in the Bay Pines area seeks an Advanced Medical Support Assistant (AMSA) at the Bay Pines VA Healthcare System. The role provides administrative support to the Community Care service and coordinates scheduling, referrals, and follow-up to ensure continuity of care.

Under supervision, the AMSA will navigate scheduling directives, assist with patient flow, and communicate with clinicians and veterans to resolve issues and expedite authorizations and processing.

Qualifications

• United States Citizenship requirement per VA policy.
• English language proficiency required for spoken and written communication.
• Experience minimum not required; qualification focuses on basic requirements and KSAs.

Responsibilities

• Serve as Advanced Medical Support Assistant at Bay Pines VA Healthcare System.
• Provide administrative support to the Community Care section.
• Input referrals, send authorizations, document complaints, and follow up with supervisor.

Skills

United States Citizenship

English language proficiency

Interdisciplinary coordination

Education

High school diploma

Job description

Summary

This position is directly responsible to the office of the VA Community Care service and falls under the C.W. Bill Young VA Medical Center - Bay Pines office of the Chief of staff. The strategic alignment for the position and the immediate goal for the incumbent supports the mission - vision - and values of the VA Healthcare System.

Qualifications

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Experience: None
• Education: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• Licensure/Certification/Registration
• None Physical Requirements: See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements
• See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f)
• Grandfathering Provision: All Medical Support Assistants (MSAs) employed in Veterans Health Administration (VHA) in this occupation on the effective date of this qualification standard (February 20 - 2026) are considered to have met all qualification requirements for the title - series - and grade held - which are a part of the basic requirements of the occupation
• For employees who do not meet all the basic requirements required in this standard - but who met the qualifications applicable to the position at the time they were appointed to it - the following provisions apply: (1) Such employees may be reassigned - promoted - or changed to a lower grade within the occupation
• (2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed - on a temporary or permanent basis - until they fully meet the basic requirements of the standard
• (3) If an employee who was converted to Title 38 hybrid status under this provision leaves the occupation - the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation
• Grade Determinations: In addition to the basic requirements for employment - candidates must meet the following grade-determining criteria for placement at grade levels specified
• Medical Support Assistant (Advanced) - GS-06
• Experience
• One year of creditable experience equivalent to the next lower grade with experience in work that has been performed independently - or under minimal general supervision - and includes experience related to the position being filled or performing such tasks as scheduling appointments for Veterans - applying VA regulations and directives
• completing annual means test
• coordinate with patients care team
• adjusting the patient flow and sequencing of the work to meet team and patient needs
• enters appropriate information into the electronic record
• monitoring pre-appointment requirements to assure readiness for patient visit
• Knowledge - Skills - and Abilities (KSAs)
• In addition to the experience above - the candidate must demonstrate the following KSAs: Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. - medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
• Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations
• Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers
• This may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concerns
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-06
• Physical Requirements: The Advanced Medical Support Assistant work is mostly sedentary
• however - some walking
• standing - and carrying light items are required
• Light filing - sometimes involving working close to the floor - is involved
• Wrist and back protection can be provided to minimize the risks associated with prolonged use of automated data processing equipment.

Duties

• These positions serve as an Advanced Medical Support Assistant at the Bay Pines VA Healthcare System
• This position is responsible for a wide range of assignments and provides administrative support to the assigned section
• Duties include but are not limited to: The Advanced Medical Support Assistant (AMSA) will guide patients through the Community Care programs - inputs referrals - sends authorizations - documents complaints - and provides follow-up and suggests resolutions to supervisor
• The Advanced Medical Support Assistant must be able to interpret and communicate requirements of Community Care Scheduling Directives and complete accurate scheduling responsibilities
• The Advanced Medical Support Assistant will provide knowledge of specialty programs - governing policies - resources - and necessary processing requirements for the assigned team to maintain the continuity of care accessibility needs of the patient
• Schedules appointments and processes authorizations utilizing HSRM - CTM - CPRS - DST - Consult Toolbox
• The Advanced MSA must also be able to direct patients to the appropriate billing examiners for authorizations and claims as they directly relate to consult
• The Advanced Medical Support Assistant will intervene to resolve difficult and sometimes problematic stakeholders not completely satisfied with VA services
• The Advanced Medical Support Assistant is under the general supervision of the Community Care MSA Supervisor
• Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations
• Work Schedule: Monday-Friday - 8:00am - 4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Telework: Ad-hoc Virtual: This is not a virtual position
• Functional Statement #: Medical Support Assistant (Advanced)/21426F Permanent Change of Station (PCS): Not Authorized Total Rewards of a Allied Health Professional