Advanced Medical Scheduling & Access Specialist

US-Department-of-Veterans-Affair; Aspinwall (Allegheny County); On-site; USD 41,000 - 58,000; Full time

Job summary

The H. John Heinz III VA Medical Center in Pittsburgh, PA, is seeking an Advanced Medical Support Assistant for Community Care.

You will schedule and manage patient appointments in the community, handle direct and queue calls, confirm bookings, retrieve medical records, and assist veterans and families navigating Community Care processes. GS-6 level; one year of experience at GS-5 preferred; you will collaborate with clinicians, enter and verify provider orders, and support daily clinic

Qualifications

• High school diploma or GED or equivalent.
• Proficiency in spoken and written English.
• United States citizenship.
• One year of GS-5 level healthcare administration experience.
• Ability to schedule, coordinate, and verify patient appointments and records.

Responsibilities

• Schedule and manage community care patient appointments.
• Answer direct and queue phone calls.
• Confirm appointments and retrieve medical records.
• Assist veterans and families in navigating Community Care processes.
• Collaborate with clinicians to coordinate care delivery.

Skills

Collaboration

Prioritization

Communication

Care coordination

Medical terminology

Education

High school diploma / GED

US citizenship

Job description

The H. John Heinz III VA Medical Center in Pittsburgh, PA, is seeking an Advanced Medical Support Assistant for Community Care.

You will schedule and manage patient appointments in the community, handle direct and queue calls, confirm bookings, retrieve medical records, and assist veterans and families navigating Community Care processes. GS-6 level; one year of experience at GS-5 preferred; you will collaborate with clinicians, enter and verify provider orders, and support daily clinic