Advanced Customer Engineer I - Platform Support

Reltio, Inc.

United States

On-site

USD 120,000 - 165,000

Full time

14 days+

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Job summary

Reltio, Inc. in the United States is seeking an Advanced Customer Engineer-Level 1 to deliver high-quality support across the Reltio platform from frontend to database layers. You will analyze break-fix cases, explore complex issues, and provide expert guidance to customers.

You will own knowledge of Platform features, build monitoring tools, collaborate with product and engineering, participate in 24x7 on-call rotations, and help drive strong customer outcomes with scalable, reliable solutions.

Qualifications

BS in computer science or equivalent with 5+ years of experience.
Experience in object-oriented design, data structures, and algorithms.
Understanding of API design principles and cloud technology.
Experience with NoSQL databases and distributed data systems.
2 years developing Master Data Management (MDM) software with Reltio Cloud.

Responsibilities

Develop and implement algorithms/techniques for problems in high-volume environments.
Own knowledge of Reltio Platform features, components, and integrations.
Build scalable monitoring tools and frameworks.
Analyze customer needs to determine configuration accuracy for issues.
Provide quality technical support, achieving high customer satisfaction.
Monitor platform performance to aid product development decisions.
Resolve technical issues via collaboration, debugging, and troubleshooting.
Stay up-to-date on product functionality and architecture.
Collaborate with support, product management, and core engineering teams.
Represent Reltio in customer meetings as an engineering expert.
Share best practices and contribute to the knowledge base.
Participate in 24x7 on-call rotation and after-hours support.