Advanced Computer User Support Specialist – DoD

Galapagos Federal Systems LLC.; Huntsville (AL); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Flexible Spending Accounts

401(k)

PTO

Parental leave

Military differential

Tuition reimbursement

Federal holidays

Job summary

Galapagos Federal Systems LLC. seeks an experienced Computer User Support Specialist – Advanced to support Army Materiel Command at Redstone Arsenal. You will diagnose and resolve hardware, software, and network issues, manage tickets, and provide end-user training in a fast-paced DoD environment.

The role requires 5+ years of IT experience, security clearances, and DoD-based certifications. On-site work, with comprehensive benefits and growth opportunities, awaits qualified candidates.

Qualifications

• Bachelor's degree or equivalent experience in a computer-related field.
• DoD 8570.01 IAT Level II certification required (e.g., Security+).
• DoDM 8140.03 Advanced Level Certification preferred (e.g., FITSP-O, GICSP, CASP+, CISA, SSCP).

Responsibilities

• Provide advanced technical support and troubleshooting for computer hardware, software, operating systems, and network-related issues.
• Configure and support operating systems, user accounts, system backups, and recovery activities.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other end-user devices.
• Perform on-site installation, repair, maintenance, and troubleshooting when issues cannot be resolved remotely.
• Engage with users to understand technical and operational needs and provide guidance on IT processes, procedures, and best practices.
• Document, track, and manage service requests using automated ticketing and remote support tools.
• Ensure technical support activities are completed in accordance with established SLAs.
• Apply information security principles, policies, procedures, and standards when supporting systems and end users.

Skills

Active Secret clearance

Windows OS

Microsoft Office

Horizon VDI

SharePoint

TCP/IP networking

Active Directory

Remote & on-site support

Education

Bachelor's degree in computer science or related field

DoD 8570.01 IAT Level II (e.g., CompTIA Security+)

DoDM 8140.03 Advanced Level Certification (e.g., FITSP-O, GICSP, CASP+, CISA, SSCP)

Job description

Galapagos Federal Systems LLC. seeks an experienced Computer User Support Specialist – Advanced to support Army Materiel Command at Redstone Arsenal. You will diagnose and resolve hardware, software, and network issues, manage tickets, and provide end-user training in a fast-paced DoD environment.

The role requires 5+ years of IT experience, security clearances, and DoD-based certifications. On-site work, with comprehensive benefits and growth opportunities, awaits qualified candidates.