Advanced Computer User Support Specialist – DoD

Galapagos Federal Systems LLC.

Huntsville (AL)

On-site

USD 70,000 - 80,000

Full time

13 days ago
Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
Flexible Spending Accounts
401(k)
PTO
Parental leave
Military differential
Tuition reimbursement
Federal holidays

Job summary

Galapagos Federal Systems LLC. seeks an experienced Computer User Support Specialist – Advanced to support Army Materiel Command at Redstone Arsenal. You will diagnose and resolve hardware, software, and network issues, manage tickets, and provide end-user training in a fast-paced DoD environment.

The role requires 5+ years of IT experience, security clearances, and DoD-based certifications. On-site work, with comprehensive benefits and growth opportunities, awaits qualified candidates.

Qualifications

  • Bachelor's degree or equivalent experience in a computer-related field.
  • DoD 8570.01 IAT Level II certification required (e.g., Security+).
  • DoDM 8140.03 Advanced Level Certification preferred (e.g., FITSP-O, GICSP, CASP+, CISA, SSCP).

Responsibilities

  • Provide advanced technical support and troubleshooting for computer hardware, software, operating systems, and network-related issues.
  • Configure and support operating systems, user accounts, system backups, and recovery activities.
  • Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other end-user devices.
  • Perform on-site installation, repair, maintenance, and troubleshooting when issues cannot be resolved remotely.
  • Engage with users to understand technical and operational needs and provide guidance on IT processes, procedures, and best practices.
  • Document, track, and manage service requests using automated ticketing and remote support tools.
  • Ensure technical support activities are completed in accordance with established SLAs.
  • Apply information security principles, policies, procedures, and standards when supporting systems and end users.

Skills

Active Secret clearance
Windows OS
Microsoft Office
Horizon VDI
SharePoint
TCP/IP networking
Active Directory
Remote & on-site support

Education

Bachelor's degree in computer science or related field
DoD 8570.01 IAT Level II (e.g., CompTIA Security+)
DoDM 8140.03 Advanced Level Certification (e.g., FITSP-O, GICSP, CASP+, CISA, SSCP)

Job description

Galapagos Federal Systems LLC. seeks an experienced Computer User Support Specialist – Advanced to support Army Materiel Command at Redstone Arsenal. You will diagnose and resolve hardware, software, and network issues, manage tickets, and provide end-user training in a fast-paced DoD environment.

The role requires 5+ years of IT experience, security clearances, and DoD-based certifications. On-site work, with comprehensive benefits and growth opportunities, awaits qualified candidates.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

IT Support Specialist - Army (Secret Clearance)
IT Support Specialist - Army (Secret Clearance)

Galapagos Federal Systems LLC. • Huntsville (AL)

On-site
USD 65,000 - 70,000
Medical benefits
Paid time off (PTO)
401(k)
+1
Computer User Support Specialist Advanced
Computer User Support Specialist Advanced

Galapagos Federal Systems LLC. • Huntsville (AL)

On-site
USD 70,000 - 80,000
Medical insurance
Dental insurance
Vision insurance
+9
Computer User Support Specialist - Advanced
Computer User Support Specialist - Advanced

Arena Technical Resources, LLC (ATR) • Huntsville (AL)

On-site
USD 60,000 - 80,000
Medical insurance
Dental insurance
Vision insurance
+3
Mission-Critical IT Support Specialist (Secret Clearance)
Mission-Critical IT Support Specialist (Secret Clearance)

Arena Technical Resources, LLC (ATR) • Huntsville (AL)

On-site
USD 60,000 - 80,000
Medical insurance
Dental insurance
Vision insurance
+3
Computer User Support Specialist Intermediate
Computer User Support Specialist Intermediate

Galapagos Federal Systems LLC. • Huntsville (AL)

On-site
USD 65,000 - 70,000
Medical benefits
Paid time off (PTO)
401(k)
+1
Senior IT User Support Specialist, Advanced
Senior IT User Support Specialist, Advanced

Arena Technical Resources, LLC (ATR) • Huntsville (AL)

On-site
USD 60,000 - 80,000
Information Technology Specialist
Information Technology Specialist

Honu Services • Albuquerque (NM)

On-site
USD 100,000 - 110,000
Medical insurance
Dental insurance
Vision insurance
+7
Senior IT Support Specialist — DoD Cybersecurity
Senior IT Support Specialist — DoD Cybersecurity

ADP • Huntsville (AL)

On-site
USD 70,000 - 105,000
TS/SCI Systems Administrator — Enterprise IT & Security
TS/SCI Systems Administrator — Enterprise IT & Security

Galapagos Federal Systems LLC. • Washington

On-site
USD 125,000 - 135,000
Medical, dental, vision coverage
401(k) plan
Paid time off
+4
Desktop Support Technician
Desktop Support Technician

Kros-Wise, Inc. • San Diego (CA)

On-site
USD 50,000 - 80,000