Advanced Auto Repair Technician II

CarMax; Springfield (IL); On-site; USD 44,000 - 66,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation & holidays

Job summary

CarMax Springfield seeks an Auto Repair Specialist II to perform mechanical and cosmetic repairs on customer and internal vehicles following CarMax quality standards. You’ll interact with customers, manage parts inventory, and uphold safety and 5S standards in a fast-paced shop environment.

The role requires ASE certs, New Associate Orientation, and the ability to lift up to 50 lbs, work nights/weekends/holidays, and provide clear repair explanations to customers.

Qualifications

• Completion of New Associate Orientation Training – Operations and Kronos Training for Hourly Associates.
• Maintain ASE Certifications in Steering & Suspension (A4), Brakes (A5), Heating Air Conditioning (A7), Electrical (A6), Engine Repair (A1), Manual Drive Train and Axles (A3), Engine Performance (A8), and Automatic Transmission/Transaxle (A2).
• Ability to read, interpret, and record data accurately.
• Capable of performing multiple tasks in a fast-paced, high-energy environment.
• Strong interpersonal, communication, and customer service skills, including active listening and professional phone etiquette.
• Physical capability to perform work, including lifting up to 50 lbs and standing or walking for extended periods, in a role that blends office and outdoor environments with potential exposure to noise and inclement weather; flexibility to work nights, weekends, and holidays, and adherence to CarMax uniform standards.

Responsibilities

• Perform advanced mechanical repairs, including engine performance, drivability, and electrical systems.
• Diagnose and repair brake systems, steering, suspension, complete 4-wheel alignments, and service heating and air conditioning systems to ensure optimal performance.
• Inspect vehicles to meet CarMax Quality Standards and maintain shop cleanliness per 5S principles.
• Consult with customers on repair needs, explain services performed, and ensure clear communication.
• Review and close repair orders accurately, including labor, parts, and billing documentation.
• Manage parts inventory, receive shipments, and maintain proper stocking levels to support efficiency.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Communication skills

Customer service

Reading & data interpretation

Multi-tasking in fast-paced env

Professional phone etiquette

Physical stamina

Education

ASE Certifications (A4, A5, A7, A6, A1, A3, A8, A2)

New Associate Orientation Training – Operations and Kronos

Job description

CarMax Springfield seeks an Auto Repair Specialist II to perform mechanical and cosmetic repairs on customer and internal vehicles following CarMax quality standards. You’ll interact with customers, manage parts inventory, and uphold safety and 5S standards in a fast-paced shop environment.

The role requires ASE certs, New Associate Orientation, and the ability to lift up to 50 lbs, work nights/weekends/holidays, and provide clear repair explanations to customers.