Advanced Administrative Associate – Graduate School Support

University of North Carolina at Wilmington; Wilmington, Northern (NC, KY); Hybrid; USD 41,000 - 46,000; Full time

Job summary

University of North Carolina Wilmington seeks an Administrative Associate in the Graduate School. The role handles front-desk inquiries, manages mailboxes, and supports student services, registration, and documentation workflows.

You will coordinate with registrars, departments, and HR, ensuring accurate data and timely responses. Responsibilities include updating the Graduate School website, maintaining SOPs, and assisting postdoctoral support.

Qualifications

• High school diploma or equivalency; or demonstrated competency to perform the work.
• Experience in a high-paced administrative office environment in higher education.
• Familiarity with degree audit systems and university HR software.

Responsibilities

• Greet visitors and manage walk-in requests and phone inquiries with professional service.
• Maintain shared mailboxes and route inquiries across registration, billing, admissions and student services.
• Update SharePoint sites and maintain SOPs for internal processes, ensuring accuracy.
• Liaise with registrar and departments on registration, transfer credits, and eligibility for graduate courses.
• Assist with document management, automation, and reporting using university systems.

Education

High school diploma or equivalency

Tools

Banner

PeopleAdmin

DocuSign

Softdocs

Survey delivery software (e.g., Qualtrics)

Website design

Job description

University of North Carolina Wilmington seeks an Administrative Associate in the Graduate School. The role handles front-desk inquiries, manages mailboxes, and supports student services, registration, and documentation workflows.

You will coordinate with registrars, departments, and HR, ensuring accurate data and timely responses. Responsibilities include updating the Graduate School website, maintaining SOPs, and assisting postdoctoral support.