Advanced Academic Technology Specialist

Socket.dev; Atlanta (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

Emory University is seeking a skilled Multimedia and Conference Room Support professional to enable high-quality instruction, research, and events across campus. This role serves as a subject matter expert in digital content creation, delivery, and instructional technologies for faculty, researchers, and enterprise partners.

Responsibilities include system design, administration of academic tools, and ongoing maintenance of hardware and software to ensure reliability and security in

Qualifications

• Bachelor's degree and two years' experience supporting computers, mobile devices, and video tech.
• Experience with academic systems and software in higher education.
• Strong troubleshooting and user-training abilities.

Responsibilities

• Analyzes, designs, and implements advanced technologies to support teaching and learning.
• Consults with faculty to implement system enhancements.
• Provides system administration for academic systems and applications.
• Conducts advanced-level troubleshooting to mitigate equipment failures.
• Reviews user guidelines and SOPs for hardware and applications.
• Researches software and hardware to improve service levels.
• Prepares training for faculty and staff.
• Configures and maintains computers with up-to-date software and security.

Skills

Technical support

Customer service

Education

Bachelor's degree

Tools

Video technologies

Academic systems

Job description

Emory University is seeking a skilled Multimedia and Conference Room Support professional to enable high-quality instruction, research, and events across campus. This role serves as a subject matter expert in digital content creation, delivery, and instructional technologies for faculty, researchers, and enterprise partners.

Responsibilities include system design, administration of academic tools, and ongoing maintenance of hardware and software to ensure reliability and security in