Adult Services Program Clerk - Part Time

Illinois; Calumet City (IL); On-site; USD 19,000 - 26,000; Full time

Job summary

Calumet City Public Library in Calumet City, IL is seeking an Adult Services Clerk to deliver direct services to adult and senior patrons, assist with readers’ advisory, and support community outreach.

The role involves helping patrons identify materials, assisting with technology needs, and participating in program development and displays, requiring strong MS Office and Google tools skills and reliable transportation.

Qualifications

• High school diploma or equivalent experience.
• Minimum two years customer service related work experience.
• Advanced understanding of Microsoft Office, Google tools and virtual working environments.
• Ability to work independently and productively.

Responsibilities

• Delivers core services to adults and seniors at service desks and via telephone/email.
• Assists patrons in locating and retrieving materials, including interlibrary loan.
• Provides technology assistance one-to-one or in classes.

Skills

Customer service

Communication

Independent work

Virtual working tools

Education

High school diploma

Tools

Microsoft Office

Google tools

Job description

Are you someone who thrives in a changing library environment? Does patron satisfaction make you feel successful? Do you like helping people discover answers, no matter how simple or complex? We are seeking a customer-service savvy, focused Adult Services Clerk to provide direct services for adult and senior patrons

What You’ll Do for CCPL:

• Delivers core services to adults and seniors at the adult and tech service desks in person or via telephone, email, or any other form of electronic communication including searches for information and basic readers’ advisory
• Assists patrons to identify, locate and retrieve materials appropriate to their informational or recreational needs, in house or via interlibrary loan
• Assist patrons with technology needs either one to one or through library sponsored classes
• Utilizes and guides staff and patrons with registration of the public access computers as well as other library technology including on-line databases, e-content, mobile apps, and the Internet, tablets, etc.
• Responsible for Adult Services program development, program oversight, program set up, program monitoring, publicity and participant tracking.
• Responsible for soliciting presenters for adult focused workshops.
• In charge of preparing items for the “take and make” and other at home activities
• Assists with monthly displays and decorating bulletin boards
• Provides assistance with collection development
• Work with AS Manager to create engaging programs for adults
• Create marketing materials and assist with community outreach
• May provide backup assistance to other departments as needed

Qualifications: The Library recognizes that the best candidate may not check every single qualification. If you are truly interested, we encourage everyone who thinks they may be a good fit for the job to apply.

• High school diploma or equivalent experience
• Minimum one (2) years Customer Service related work experience
• Advanced understanding of Microsoft Office, Google tools and virtual working environments
• Ability to work independently and productively
• Communicates clearly and effectively to establish and maintain professional relationships with staff and patrons
• Availability to meet day, evening and weekend hours requirements
• Access to regular, reliable transportation
• Duties are performed mainly indoors in an active, collaborative office environment with a moderate noise level
• Duties require near constant standing and walking
• Duties require use of close vision and ability to adjust near and far
• Duties require speaking and hearing
• Duties often include lifting up to 30 pounds, bending, stooping, climbing, pushing and pulling in excess of 75 lbs., reaching, handling, and fine manipulation skills
• Duties may include brief exposure to current weather conditions

Calumet City Public Library
660 Manistee Ave
Calumet City , IL 60409

Location

Calumet City Public Library, Cook County