Adult Services Desk & Readers’ Advisory Specialist

Zion-Benton Public Library; Zion (IL); On-site; USD 15,624 - 22,996; Part time

Benefits offered by this job

Pro-rated personal time

Part-time benefits

Job summary

Zion-Benton Public Library invites applications for a part-time Adult Services position focused on reference and reader’s advisory duties. The role emphasizes assisting adults with information resources, digital tools, and technology questions at the Adult Services desk.

The ideal candidate will engage patrons, provide individualized tech instruction, and support programming and outreach while delivering excellent customer service.

Qualifications

• Bachelor’s Degree or combination of education and experience.
• Ability and desire to work with people of all ages and skill levels.
• Knowledge of or ability to learn computers, networks, online information tools and applications, including Internet searching.
• Knowledge of library automation including online catalogs and databases.
• Ability to speak, read, and write Spanish desired.

Responsibilities

• Staff the Adult Services reference desk and provide outstanding customer service.
• Provide reference and readers’ advisory assistance in person, by telephone, and electronically.
• Assist patrons in locating and using print, digital, and online library resources.
• Provide individualized technology instruction for patrons using computers, mobile devices, tablets, e-readers, printers, library databases, downloadable media, email, and common software applications.
• Teach occasional technology classes and workshops that support digital literacy and lifelong learning.

Skills

Customer service

Teaching technology

Spanish language

Communication

Multitasking

Education

Bachelor’s Degree

Tools

Library automation systems

Digital resources platforms

Job description

Zion-Benton Public Library invites applications for a part-time Adult Services position focused on reference and reader’s advisory duties. The role emphasizes assisting adults with information resources, digital tools, and technology questions at the Adult Services desk.

The ideal candidate will engage patrons, provide individualized tech instruction, and support programming and outreach while delivering excellent customer service.