Library Welcome Desk Associate: Info & Tech Support

City of SunPrairie; Town of Sun Prairie (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

City of SunPrairie’s library seeks a friendly Welcome Desk Assistant in the Adult Services department. You’ll provide information, reader’s advisory, and technology assistance to library users in person, by phone, or email, helping with circulation and basic queries.

Responsibilities include collection maintenance support, reader’s advisory, displays, and programs; you will maintain confidentiality and assist with promotional materials, with some evenings and weekends required.

Qualifications

• High school diploma or GED required.
• Additional coursework in library studies preferred; or any equivalent combination of training and experience.
• Knowledge of library methods and procedures.
• Requires fluency in English.

Responsibilities

• Assist patrons at the Welcome Desk with circulation, information and technical needs, including copying/scanning/faxing.
• Assist patrons with the use of computers and other technology, including e-readers and other mobile devices.
• Perform reader’s advisory and reference services for patrons.
• Assist with projects relating to collection development, including selection of library materials, as assigned.
• Maintain the confidentiality of library records.
• May assist with library programs, preparation of promotional materials and other projects/activities as needed.
• Performs other duties as required.

Skills

Communication skills

Spanish (desired)

Education

High school diploma or GED

Tools

Keyboarding

Filing

Office software

Copy machine

Fax machine

Telephone

Audio-visual equipment

Microsoft Office

LinkCat

Job description

City of SunPrairie’s library seeks a friendly Welcome Desk Assistant in the Adult Services department. You’ll provide information, reader’s advisory, and technology assistance to library users in person, by phone, or email, helping with circulation and basic queries.

Responsibilities include collection maintenance support, reader’s advisory, displays, and programs; you will maintain confidentiality and assist with promotional materials, with some evenings and weekends required.