Hickory Way Support Coordinator (Social Worker/Case Manager)

Avalon Housing; Ann Arbor (MI); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Medical Benefits

Life and Disability Plans

403(b) Retirement Plan

Job summary

Avalon Housing in Ann Arbor, MI is seeking a full-time Hickory Way Support Coordinator to provide direct case management and coordinated services for tenants, leveraging a Housing First approach. The role emphasizes outreach, assessments, and collaboration with community resources to address housing and psychosocial needs.

The position requires experience with homelessness, crisis response, and strong communication skills.

Qualifications

• Bachelor's or Master's degree in a social or behavioral science or three years of relevant experience.
• Experience working with people who are homeless or facing mental health/substance use challenges.
• Skilled in crisis response situations.
• Strong verbal and written communication skills.
• Interest and experience in engaging difficult clients with harm reduction.
• Commitment to racial equity and serving diverse populations.

Responsibilities

• Provide direct case management or coordinate with case managers to ensure ongoing outreach.
• Conduct tenant assessments and develop action plans to meet goals.
• Collaborate with Property Management to prevent evictions.
• Provide crisis intervention as needed.
• Assist tenants with accessing medical, mental health, and psychosocial supports.
• Support tenants in budgeting and basic life skills.
• Link tenants to employment and skill development opportunities.
• Foster community and peer support among tenants.
• Assist with activities of daily living and transportation for appointments.
• Maintain required program documentation and progress notes.

Skills

Experience with homeless populations

Crisis response

Verbal & written communication

Harm reduction principles

Diversity & inclusion awareness

On-call availability

Driver's license

Education

Bachelor's or Master's degree in social/behavioral field

Job description

At Avalon, housing is a human right. Our mission is to build healthy, safe and inclusive supportive housing communities as a long-term solution to homelessness.

Avalon Housing is a non-profit supportive housing provider. Supportive housing is a combination of affordable housing paired with services, such as case management. We don't just help people find housing, we help people stay and thrive in their homes.

If you are passionate about creating more diverse, inclusive, and equitable communities where all people are welcome, Avalon may be a good fit for you.

Using a Housing First approach, Avalon's Support Coordinators provide outreach, intensive case management and housing support services to Avalon tenants and clients. The individuals we serve face many challenges, including mental illness, substance use disorders, and/or chronic medical conditions in addition to chronic homelessness. Our clients live in Avalon Housing units, with private landlords or in public housing located within Washtenaw County.

The Hickory Way Support Coordinator coordinates delivery of a broad range of services that meet the mental, physical, psycho-social and housing needs of our tenants at our Hickory Way property, either through direct service or connections to appropriate community resources.

Here are some of the key benefits that Avalon staff receive:

• Paid Time Off Paid time off includes three weeks of vacation time plus additional sick and personal time allowances. There are additional paid days off that allow for at least one paid day off per month
• Medical Benefits Full-time employees can select from three medical insurance plans, including coverage options for you and your family. Plus, Avalon covers dental and vision insurance-with no per-payroll premium contribution!!
• Life and Disability Plans Employees working 16 or more hours per week receive life insurance and short-term disability coverage-Avalon covers the full cost of the premiums.
• 403(b) Retirement Plan Avalon sponsors a 403(b) retirement plan through Vanguard, available to all employees.

Core Responsibilities Include:

• Provide direct case management and/or coordinate with case managers in the community to provide continuity of service for tenants/clients, including ongoing, active outreach
• Conduct comprehensive tenant assessments and develop action plans to achieve goals
• Collaborate with Property Management to coordinate eviction prevention efforts
• Provide crisis intervention as needed
• Assist tenants with accessing needed medical, mental health, substance use, and psychosocial supports
• Assist tenants in developing basic life skills including maintaining an apartment, and provide budgeting/financial literacy support
• Link tenants to employment and skill development opportunities, and build relationships with local community and external agencies
• Build community and peer support among tenants including participation in community programming activities
• Assist tenants as needed with activities of daily living and with transportation needs for medical or mental health-related appointments
• Meet documentation requirements as dictated by program need, including maintenance of clinical records and progress notes

Desired Qualifications & Experience

• Bachelor's or Master's degree in a social or behavioral science or relevant field or three years of relevant experience
• Experience working with people who are homeless, people with mental illness, chronic health issues, and/or addiction disorders, or similar populations
• Skilled in crisis response situations
• Strong verbal and written communication skills
• Interest and experience in working with individuals who are difficult to engage and refer to traditional programs, ability to engage with individuals in their current stage of change. Experience with or acceptance of harm reduction principles
• Avalon Housing is dedicated to eliminating racial inequities. Successful candidates will demonstrate the ability to effectively work with diverse populations in a non-judgmental way
• Ability to participate in on-call rotation and occasional evening and weekend work as necessary
• Valid driver's license and reliable transportation; may be required to transport clients in your personal vehicle

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee will be required to sit for long periods of time, drive a vehicle with passengers, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems.

Job Title: Hickory Way Support Coordinator

Reports to: Hickory Way Team Lead

Location: This position and office is based in Ann Arbor, MI.

Status: Full-Time, Salaried, Exempt

Starting Wage: $47,590

Benefits including excellent health insurance options, dental & vision, 403(b), generous vacation and additional holidays, Life / AD&D / Short term disability plan, Employee Assistance & Wellness programs At Avalon, housing is a basic human right. We envision a community in which all of our neighbors have a home and an opportunity to thrive. We build supportive housing communities as a long-term solution to homelessness.

Avalon Housing is an equal opportunity employer and actively seeks applicants from diverse backgrounds. This includes but is not limited to people living with disabilities or mental health conditions, and with lived experience with homelessness or recovery from a substance use disorder. Avalon also encourages those with criminal histories to apply. Avalon doesn't request information about criminal histories unless and until an offer of employment is extended. Avalon may exclude someone based on criminal history if it determines the criminal history is related to or directly conflicts with the responsibilities of the position.