ADT Travel & Expense Manager

ADT; Boca Raton (FL); On-site; USD 110,000 - 140,000; Full time

Job summary

ADT is seeking a Travel & Expense Manager to drive strategy, governance, and optimization of ADT's end-to-end T&E program. You will oversee travel, expense, and corporate card operations, ensuring policy compliance, traveler satisfaction, and strong financial controls.

You will manage SAP Concur configurations, workflow implementations, and data integrations while collaborating with Finance, IT, Security, and business units to support growth and operational excellence.

Qualifications

• Bachelor's degree in business, finance, accounting, or related field plus experience in T&E, expense operations, or procurement.
• MBA or related master's degree is a plus; certifications (PMP, CPM, CPSM, etc.) are preferred.
• Experience managing travel, expense, and corporate card programs, including policy, audits, and supplier performance.
• Experience with Travel Management Companies, booking tools, and ERP/HRIS systems.
• Strong analytical and reporting skills including advanced Excel and BI tools.

Responsibilities

• Own ADT's Travel & Expense program including strategy, policy, governance, operations, traveler experience, compliance, financial controls, risk, and cost optimization.
• Administer SAP Concur Travel, Expense, and Request with configuration, workflows, and integrations.
• Oversee daily expense operations, reimbursements, policy exceptions, and regulatory requirements.
• Manage Bank of America corporate card program and reconcile with SAP Concur.
• Lead sourcing and supplier governance for travel, expense, and card services including RFx, contracts, SLAs, and KPIs.
• Coordinate integrations across SAP Concur, ERP, HRIS, finance, and reporting platforms.

Skills

Program management

Stakeholder management

Negotiation

Communications

Data analytics

Education

Bachelor's degree in business/finance

MBA preferred

Tools

SAP Concur

Excel

Power BI

SAP Ariba

Job description

3021983

Summary

The Strategic Sourcing and Procurement teams drive immense value to ADT's business. Come join this ambitious and passionate team and make an impact at a company that provides safety to millions of people every single day. This role is responsible for strategy, administration, governance, and continuous improvement of optimizing strategic programs and sourcing efforts across ADT's end-to-end Travel & Expense program. The Travel & Expense Manager will drive policy compliance, traveler experience, financial controls, system effectiveness, supplier performance, risk management, and cost optimization across travel, expense, and corporate card operations.

As a member of the Procurement team, you are responsible for creating and maintaining collaborative partnerships with internal stakeholders and third-party service providers. You will develop a deep understanding of business requirements and leverage that insight to build, manage, and optimize scalable sourcing and supplier strategies that support ADT's growth and operational excellence.

Duties and Responsibilities

• Own ADT's Travel & Expense program including strategy, policy, governance, operations, traveler experience, compliance, financial controls, risk, and cost optimization.
  • Administer SAP Concur Travel, Expense, and Request, including configuration, workflows, audit rules, access, testing, releases, integrations, queue and feed monitoring, troubleshooting, and vendor escalation.
  • Oversee daily expense operations, including report review, reimbursements, T&E inbox and inquiries, policy exceptions, violation notices, and regulatory and retention requirements.
  • Manage the Bank of America corporate card program and reconcile activity with SAP Concur, including card maintenance, limits, controls, feeds, declines, delinquency, fraud or misuse escalation, terminations, and unresolved transactions.
  • Lead sourcing and supplier governance for travel, expense, and card services, including RFx activities, negotiation, contracting, implementation, SLAs, KPIs, business reviews, service issues, and continuous improvement.
  • Manage integrations and data flows across SAP Concur, Bank of America, travel tools, ERP, HRIS, finance, payment, and reporting platforms.
  • Maintain T&E policies, controls, approval and exception processes, communications, training, job aids, change management, and user adoption.
  • Lead duty-of-care and traveler support, including traveler tracking, pre-trip controls, disruption communications, booking and ticket issues, and coordination with Corporate Security and travel suppliers.
  • Monitor spend, compliance, card and booking activity, outstanding expenses, supplier performance, service levels, and traveler satisfaction; identify system and process improvements.
  • Partner with Finance, Accounting, Tax, Treasury, Human Resources, Information Technology, Security, Accounts Payable, and business units on accounting, payments, month-end close, controls, and evolving business needs.

Competencies

• Strong program, process, and organizational management skills, with the ability to manage priorities and develop scalable governance and sourcing solutions.
  • Analytical and data-driven, translating spend, supplier, and travel data into strategies and operational improvements.
  • Effective at building cross-functional relationships, balancing competing priorities, and collaborating with senior leadership and suppliers.
  • Skilled negotiator and adaptable communicator who builds trust, influences stakeholders, and supports adoption.
  • Action-oriented, with knowledge of travel-industry trends, supplier management, policy administration, and operational best practices.

Qualifications

• Bachelor's degree in business, finance, accounting, supply chain, hospitality, information systems, or a related field, plus at least five years of experience in corporate T&E, expense operations, procurement, or related systems.
  • MBA or related master's degree is a plus; PMP, CPM, CPSM, GTP, CCTE, CRC, CTIE, or similar certification is preferred.
  • Experience managing travel, expense, and corporate card programs, including policy, audits, traveler support, supplier performance, reimbursements, compliance, sourcing, and cost optimization.
  • Experience with Travel Management Companies, booking tools, Global Distribution Systems, New Distribution Capability content, corporate card platforms, risk tools, and traveler-tracking solutions.
  • Knowledge of sourcing, supplier evaluation, contracts, service levels, performance tracking, and travel-policy administration.
  • Experience with T&E integrations across ERP, HRIS, accounting, payment, card, and reporting platforms, including master-data and financial-feed controls.
  • Strong analytical and reporting skills, including spend analytics, scorecards, compliance reporting, dashboards, advanced Excel, and proficiency with PowerPoint, Word, SAP Ariba, and business-intelligence tools.
  • Ability to influence stakeholders, manage suppliers, lead system and process changes, deliver training, and communicate with travelers, business partners, and senior leadership.
• Hands-on SAP Concur Travel, Expense, and Request administration, including configuration, workflows, audit rules, reporting, access, testing, support, optimization, and experience with Concur Detect by Oversight audit service.

In the event a position is commission-based, compensation is solely based on the individual's sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.