Ads Studio Solutions Manager - Build & Scale Early Campaigns

Profound; New York (NY); On-site; USD 130,000 - 180,000; Full time

Job summary

Profound in NYC is seeking an Ads Solutions Manager to own the customer relationship end to end for design partner and early accounts, guiding onboarding and campaign setup. You will be the go-to expert on Ads Studio, handling pixel implementation, bidding, reporting, and broader ad ecosystem details.

You will translate questions into product feedback, track account health, and build repeatable processes while running onboarding to drive value fast.

Qualifications

• Experience in a client-facing role such as engagement management, customer success, or account management.
• Comfortable working with ambiguity and early-stage products.
• Desire to become a real subject matter expert in a technical, fast-moving product area.
• Builder's mindset with a preference for designing processes over inheriting them.
• Startup instincts and desire for a fast-growing company with stability.
• Clear, sharp communicator who can translate between customers and internal teams.

Responsibilities

• Own the customer relationship from kickoff through ongoing campaign management for a portfolio of design partner and early customer accounts.
• Be the go-to expert on how Ads Studio works: pixel implementation, bidding, campaign setup, reporting, and the broader ad ecosystem inside ChatGPT.
• Run onboarding for new accounts so customers go live smoothly and get to value fast.
• Translate customer questions and blockers into clear asks for the product and engineering team.
• Track account health, flag risk early, and manage the beta-to-paid transition as accounts mature.
• Turn patterns across accounts into product feedback and repeatable process, not just one-off fixes.
• Build the playbook as you go: today there isn't one, and you'll be writing it.
• Serve as the primary post-sale partner for Ads Studio customers during their entire lifecycle with the product.

Skills

Client-facing

Ambiguity tolerance

Technical product interest

Startup mindset

Strong communicator

Account management

Job description

Profound in NYC is seeking an Ads Solutions Manager to own the customer relationship end to end for design partner and early accounts, guiding onboarding and campaign setup. You will be the go-to expert on Ads Studio, handling pixel implementation, bidding, reporting, and broader ad ecosystem details.

You will translate questions into product feedback, track account health, and build repeatable processes while running onboarding to drive value fast.