Ads Policy & Customer Experience Manager

Google; Mountain View (CA); On-site; USD 140,000 - 204,000; Full time

Benefits offered by this job

Equity

Bonus target

Benefits

Job summary

Google gTech Ads is hiring for a senior role focused on policy enforcement and cross-functional collaboration. You will work with Trust and Safety, APAS, and product teams to simplify policies and prepare for launches, ensuring accurate policy experiences for advertisers.

As part of a global team, you will influence policy-related product improvements and lead readiness activities with diverse stakeholders across Google’s ads ecosystem.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in a customer-facing role or technical project management.
• Experience in managing complex multi-stakeholder engagements.
• Process and workflow design and data-driven decision making.
• Deep understanding of Troubleshooting and Customer Support.
• Google Ads knowledge and advertising solutions knowledge.

Responsibilities

• Influence product/platform improvements to positively impact the Customer experience; trust and safety, APAS and Ads Platform teams to improve Policy Enforcement accuracy.
• Identify opportunities for Policy simplification and improve external policy communications by working with trust and safety.
• Identify model improvement opportunities for increased accuracy and precision by working with APaS.
• Lead the partnership with gTech and gTech Ads Leadership to set and manage expectations in alignment with their goals, and ensure Policy plans are future-ready based on those goals.
• Lead the partnership with gTech practitioners to drive operational readiness towards policy launches and changes. Manage and deliver on the service metrics for Policy, and drive exceptional customer satisfaction.

Skills

Bachelor's degree or equivalent

8+ years in customer-facing or PM

Education

Bachelor's degree

Job description

Google gTech Ads is hiring for a senior role focused on policy enforcement and cross-functional collaboration. You will work with Trust and Safety, APAS, and product teams to simplify policies and prepare for launches, ensuring accurate policy experiences for advertisers.

As part of a global team, you will influence policy-related product improvements and lead readiness activities with diverse stakeholders across Google’s ads ecosystem.