Policy & Product Excellence Manager

Socket.dev; Sunnyvale (CA); On-site; USD 140,000 - 204,000; Full time

Job summary

Google's gTech Ads team seeks a skilled professional to support policy across the Ads product stack. The role focuses on simplifying complex policies, coordinating with trust and safety, and delivering accurate policy experiences for advertisers in a full-time onsite capacity in Sunnyvale, CA.

You will collaborate with product, engineering, and sales to ensure policy launches are ready, and you will contribute to measures that drive customer satisfaction and ROI for advertisers globally.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 8 years in customer-facing or technical project management.
• Experience in managing complex multi-stakeholder engagements.

Responsibilities

• Influence product/platform improvements to positively impact the Customer experience; trust and safety, APAS and Ads Platform teams to improve Policy Enforcement accuracy.
• Identify opportunities for Policy simplification and improve external policy communications by working with trust and safety.
• Identify model improvement opportunities for increased accuracy and precision by working with APaS.
• Lead the partnership with gTech and gTech Ads Leadership to set and manage expectations in alignment with their goals, and ensure Policy plans are future-ready based on those goals.
• Lead the partnership with gTech practitioners to drive operational readiness towards policy launches and changes. Manage and deliver on the service metrics for Policy, and drive exceptional customer satisfaction.

Skills

Customer-facing role

Technical project management

Troubleshooting

Google Ads knowledge

Advertising solutions knowledge

Problem-solving

Education

Bachelor’s degree or equivalent practical experience

Job description

Google's gTech Ads team seeks a skilled professional to support policy across the Ads product stack. The role focuses on simplifying complex policies, coordinating with trust and safety, and delivering accurate policy experiences for advertisers in a full-time onsite capacity in Sunnyvale, CA.

You will collaborate with product, engineering, and sales to ensure policy launches are ready, and you will contribute to measures that drive customer satisfaction and ROI for advertisers globally.