Options Counselor and Enrollment Specialist

Goodwill Greater Milwaukee & Chicago; Sturtevant (WI); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Incentive plan

Benefits package

Job summary

Goodwill Greater Milwaukee & Chicago is seeking an Options Counselor and Enrollment Specialist to provide a central source of information about programs and services for older adults and people with disabilities. You will assist clients in understanding options, assess needs, and enroll in publicly funded long-term care programs such as Family Care and IRIS.

Responsibilities include in-person and remote counseling, resource navigation, and maintaining client records.

Qualifications

• Bachelor's degree or a license to practice as a registered nurse in Wisconsin or related field.
• Equivalent of at least one year of full-time experience in a health or human service field.
• Valid Wisconsin driver’s license.
• Prompt and regular attendance.

Responsibilities

• Provide information and assistance including listening to the consumer and assessing needs.
• Arrange in-home, office, or remote information and assistance interactions.
• Be knowledgeable of Medicaid, Medicare, Social Security, and related benefits.
• Identify risk factors and refer individuals to prevention and early intervention services.
• Maintain certification to administer the Long-Term Care Functional Screen and to provide Option Counselor services.
• Provide counseling about long-term care options and related factors.

Skills

Customer service

Communication

Community resources

Education

Bachelor's degree or RN license

Tools

Client databases

Job description

Options Counselor and Enrollment Specialist

Job Category: Human Services

Requisition Number: OPTIO016179

• Posted : August 5, 2026
• Full-Time
• Hourly Range : $19.45 USD to $27.26 USD

Locations

Showing 1 location

ADRC of Racine County
14200 Washington Ave
Sturtevant, WI 53177, USA

Description

The Options Counselor and Enrollment Specialist is responsible for providing a central source of reliable and objective information about a broad range of programs and services for older adults or people with physical, developmental or intellectual disabilities. This role will help people understand and evaluate the various options available to them. This role provides assessment and enrollment counseling for publicly funded long-term care, including Family Care and IRIS. Typical starting pay: $24-$25/hr

RESPONSIBILITY LEVEL

Provide a central source of reliable and objective information about a broad range of programs and services for older adults and people with physical or developmental/intellectual disabilities. Help people understand and evaluate the various options available to them. Help people to find resources in the community and make informed decisions about long-term care, help people conserve their personal resources, maintain self-sufficiency and delay or prevent the need for potentially expensive long-term care. Provide assessment and enrollment counseling for publicly funded long-term care, including Family Care and IRIS.

PRINCIPAL DUTIES

• Provide information and assistance including listening to the consumer, assessing his or her needs, and helping the consumer to connect with service providers or gain information to meet the identified needs.
• Provide information and assistance in-person in the person’s home or at the ADRC office as an appointment or walk-in, over the telephone, via e-mail, or through written correspondence.
• Shall be knowledgeable of community services such as, Medicaid, Medicare, Social Security, SSI, SSI-E, SSDI, FoodShare, public health services and Older Americans Act services.
• Shall be knowledgeable about preventable causes of disability and institutionalization, shall be able to identify risk factors and refer individuals to appropriate prevention and early intervention services and programs.
• Shall be knowledgeable of the Department of Health Services Dementia Care Guiding Principles and how these principles are integrated into ADRC services.
• Shall be trained on and skilled in the use of the resource and client tracking databases, including how to search for services, retrieve information, and document customer contacts.
• Shall provide follow-up as required by policy and document follow-up contacts and activities.
• Provide counseling about the options available to meet long-term care needs and factors to consider in making long-term care decisions.
• Maintain certification to administer the Long-Term Care Functional Screen.
• Maintain certification to provide Option Counselor.
• Provide information on rights, and complaint, grievance, and appeal processes.
• Provide short-term case coordination to consumers identified in the ADRC short-term case coordination policy.
• Provide information on services available to residents wishing to relocate from a Nursing home, assisted living facility or other care setting.
• Assure that customers who request access to long-term care and indicate potential eligibility for publicly funded long-term care services are informed of, and assisted in accessing, these services.
• Responsible for completing all other duties/responsibilities as assigned.

REQUIREMENTS

• A Bachelor of Arts or Science degree (preferably in a health or human services related field) or a license to practice as a registered nurse in Wisconsin pursuant to s. 441.06 Stats.
• Equivalent of at least one year of full-time experience in a health or human service field, working with one or more of the client populations served by the Aging and Disability Resource Center (elderly or adults with physical or developmental/intellectual disabilities). Qualifying work experience may be paid or unpaid and may include internships, field placements and volunteer work.
• Valid Wisconsin driver’s license.
• Prompt and regular attendance.

CORE CULTURAL COMPETENCIES

• Knowledge of Community Resources
• Ability to deliver concise oral and written reports.
• Ability to work well with other agencies.
• Knowledge of Medicaid, Medicare, Social Security and Marketplace benefits.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

(SEW)

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.