Adoptions & Community Manager, West LA (Onsite)

Best Friends Animal Society; Los Angeles (CA); Presencial; USD 70 000 - 76 000; Tempo integral

Resumo da oferta

Best Friends Animal Society in Los Angeles is seeking a dynamic Manager for our Adoption Program, focused on leading teams, enhancing lifesaving outcomes, and delivering exceptional customer experiences for people and pets.

You will oversee volunteers, set department goals, coordinate adoptions and events, and collaborate with marketing to share our lifesaving work while maintaining a compassionate, inclusive culture.

Qualificações

• Minimum 3 years of team leadership experience (staff or volunteers).
• Strong customer service orientation with ability to engage people and pets’ guardians.
• Experience in animal welfare or adoption programs preferred.

Responsabilidades

• Lead teams and volunteers to achieve lifesaving goals and exceptional service.
• Develop department goals, monitor metrics, and optimize operations.
• Guide adoption tours, process adoptions and returns, and support customer inquiries.
• Oversee social media content and community outreach to highlight lifesaving work.
• Manage schedules, timecards, and other administrative duties.

Conhecimentos

Team leadership

Customer service

Public speaking

Communication

Bilingual (preferred)

Ferramentas

Microsoft Office

Shelter software

Descrição da oferta de emprego

Best Friends Animal Society in Los Angeles is seeking a dynamic Manager for our Adoption Program, focused on leading teams, enhancing lifesaving outcomes, and delivering exceptional customer experiences for people and pets.

You will oversee volunteers, set department goals, coordinate adoptions and events, and collaborate with marketing to share our lifesaving work while maintaining a compassionate, inclusive culture.