Adopt A Family Administrative Assistant/ Phone Bank Worker

The Salvation Army USA Central Territory; Omaha (NE); On-site; USD 17,000 - 24,000; Full time

Job summary

The Salvation Army USA Central Territory in Omaha is seeking a receptionist/administrative support for the Adopt A Family program. This temporary, full-time role runs Monday–Friday, 9:00 AM–4:00 PM, with a compensation rate of $15.00 per hour.

Responsibilities include assisting sponsors, processing Christmas applications, providing information, and coordinating appointments while maintaining accurate data entry and professional client interactions.

Qualifications

• Must have good customer service skills.
• Typing speed 45 words per minute or faster.
• Data entry experience is required.

Responsibilities

• Provide the public with information regarding Salvation Army Christmas assistance programs.
• Be a self-starter and work independently with minimal supervision.
• Be knowledgeable about holiday assistance in the metro area and make referrals as needed.
• Complete and approve online Christmas applications.
• Display professionalism when working with clients on the phone and in person.
• Schedule appointments and complete in person Christmas applications.
• Ensure that all applications are accurate and entered in a timely manner.
• Return all phone calls from clients regarding the Christmas assistance programs.

Skills

Customer service

Data entry

Typing 45 wpm

Education

High Diploma or GED

Job description

*** Full- Time, Monday- Friday 9:00 A.M.- 4:00 P.M., Compensation Rate: $15.00 Per Hour***

(Temporary Position)

The Salvation Army Mission:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

SUMMARY:

Coordinate and complete tasks related to the Adopt A Family program, provide assistance to sponsors and respond to client's request and needs for Christmas assistance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

include the following. Other duties may be assigned.

• Provide the public with information regarding Salvation Army Christmas assistance programs.
• The ability to a be self-starter and work independently with minimal supervision.
• Be knowledgeable about holiday assistance in the metro area and make referrals as needed.
• Complete and approve online Christmas applications.
• Display professionalism when working with clients on the phone and in person.
• Schedule appointments and complete in person Christmas applications.
• Ensure that all applications are accurate and entered in a timely manner.
• Return all phone calls from clients regarding the Christmas assistance programs.Perform any other duties assigned duties by supervisor.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have good customer service and data entry skills with the ability to type 45 words per minute.

EDUCATION and/or EXPERIENCE

Must have High Diploma or GED and a minimum of three to six months related experience and/or training in customer service and data entry.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to walk and sit. The employee is occasionally required to stand; reach with hands and arms; climb or balance; and stoop, kneel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT:

The work environment is a business office setting with office equipment, light traffic and moderate noise levels. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission