Senior Technical Consultant - Customer Journeys

Adobe Inc.; San Jose (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Adobe Inc. is seeking a Senior Customer Journeys Technical Consultant to lead marketing technology implementations for B2C customers, focusing on Adobe Journey Optimizer within the Experience Cloud.

You will blend technical delivery leadership with marketing automation to drive customer value. Collaborate with Product, Engineering, and Sales teams, translate requirements into scalable solutions, mentor teammates, and help advance delivery frameworks and accelerators.

Qualifications

• Hands-on expertise with Adobe Journey Optimizer (AJO).
• Strong understanding of marketing personalization, segmentation, experimentation frameworks (A/B, multivariate).
• Experience leading marketing technology implementations for B2C customers.

Responsibilities

• Lead and implement marketing automation and customer journey solutions across B2C customers.
• Drive personalization, experimentation, and optimization strategies to improve engagement and conversions.
• Partner with Product and Engineering to provide platform feedback and guide roadmap evolution.
• Translate customer needs into scalable technical solutions with cross-functional teams.
• Collaborate with project leadership on executive readouts, risk management and issue resolution.
• Support delivery frameworks, accelerators and repeatable processes to improve efficiency.

Skills

Adobe Journey Optimizer (AJO)

Marketing personalization

A/B testing

Multivariate testing

Adobe Experience Cloud

Job description

Role Summary

The Senior Customer Journeys Technical Consultant leads complex marketing technology implementations across B2C customers, with a strong focus on Adobe Journey Optimizer. This role combines technical delivery leadership, marketing automation expertise, and consulting capabilities to drive value for our customers and support the growth of our product offerings.

What You'll Do

• Lead and implement marketing automation and customer journey solutions across B2C customers, demonstrating handson experience with marketing technologies to deliver Adobe Customer Journeys technology and specifically, the Adobe Journey Optimizer (AJO), within the broader Adobe Experience Cloud solution stack.
• Drive marketing personalization, experimentation, and optimization strategies that improve customer engagement, increase conversion, and improve overall marketing performance.
• Act as a strong partner to Product and Engineering, by providing structured platform feedback, advocating for customer needs, and supporting ongoing product development and roadmap evolution.
• Bring deep industry knowledge and consulting expertise to guide clients through standard methodologies. Challenge assumptions and provide proactive, prescriptive recommendations that build their marketing and customer experience strategies.
• Collaborate with crossfunctional teams to translate business requirements into scalable technical solutions, ensuring alignment across strategy, design, data, and platform execution.
• Partner closely with project and engagement leadership on executive readouts, issue management, and proactive risk identification and mitigation.
• Support the creation of delivery frameworks, accelerators, and repeatable processes that improve efficiency, consistency, and customer outcomes.
• Apply proprietary Adobe AI technologies to deliver improved and high-quality customer experience.
• Translate customer needs into technical solutions based on a balance of architecture standards and plans, total cost of ownership and feasibility.
• Collaborate with Adobe's sales and internal teams to grow accounts, ideate solutions and address evolving customer needs.
• Provide mentorship and technical leadership to other team members, encouraging knowledge sharing and capability growth across the team.

Technical & Professional Skills

• Hands-on expertise with Adobe Journey Optimizer (AJO)
• Strong understanding of marketing personalization, segmentation, experimentation frameworks (A/B, multivariate), and dat