Admitting Worker (full-time)

UCSF Health; San Francisco (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

UCSF Health in San Francisco is seeking an Admitting Representative to greet patients, confirm identity, perform check-in and register arrivals. You will coordinate escorts and gather demographic and financial information for fast, accurate entry into our systems, delivering courteous, professional service.

You will also handle cash posting, use hospital information systems, respond to inquiries, and uphold the Medical Center's policies and procedures with a patient-first mindset in a busy,

Qualifications

• Requirements: High School diploma or GED.
• Prior experience in healthcare, insurance-related or comparable level.
• Must have demonstrated strong customer service skills.
• Must be able to multi-task and prioritize.
• Ability to follow instructions; work quickly and accurately in a fast-paced environment
• Must have basic PC skills and proficiency in Microsoft Office, typing 30 wpm.
• Articulate and concise oral communication and the ability to write clearly and concisely.
• Ability to work collaboratively with a culturally diverse staff and patient/family population.
• Ability to work independently with minimum supervision.
• Ability onsite in San Francisco.

Responsibilities

• Greeting and patient identification, check-in, and registering patients.
• Coordinate escort upon arrival for services and gather demographic/financial information.
• Enter data quickly and accurately into the computer system.
• Cash collection and posting as appropriate.
• Provide superior customer service and maintain professionalism.
• Utilize hospital information systems to communicate with patients and visitors.
• Respond to inquiries and comply with Medical Center Policies and Procedures.

Skills

Customer service

Multi-tasking

Microsoft Office

Typing 30 wpm

Oral communication

Written communication

Team collaboration

Independent work

Attention to detail

Education

High School diploma or GED

Job description

Job Description

Under the supervision of the Patient Access Services Manager, the Admitting Representative is responsible for greeting, patient identification, check-in, registering patients, and coordinating escort upon arrival for services.The registration process includes gathering demographic, financial information and entering it into the computer system quickly and accurately. Duties include cash collection and posting as appropriate. The Admitting Representative must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to communicate with patients and visitors and to effectively respond to inquiries.The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedures.

Job Description

Under the supervision of the Patient Access Services Manager, the Admitting Representative is responsible for greeting, patient identification, check-in, registering patients, and coordinating escort upon arrival for services.The registration process includes gathering demographic, financial information and entering it into the computer system quickly and accurately. Duties include cash collection and posting as appropriate. The Admitting Representative must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to communicate with patients and visitors and to effectively respond to inquiries.The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedures.

Qualifications

Requirements:

• High School diploma or GED.
• Prior experience in healthcare, insurance-related or comparable level.
• Must have demonstrated strong customer service skills.
• Must be able to multi-task and prioritize.
• Ability to follow instructions; work quickly and accurately in a fast-paced environment
• Must have basic PC skills and proficiency in Microsoft Office, typing 30 wpm.
• Articulate and concise oral communication and the ability to write clearly and concisely.
• Ability to work collaboratively with a culturally diverse staff and patient/family population.
• Ability to work independently with minimum supervision.
• Ability onsite in San Francisco.

Preferences

• Two (2) years of recent experience in hospital registration and/or admission procedures.
• Basic knowledge of Medical Terminology.
• Knowledge of government program regulations, Medi-Cal, Medicare, MIA, CCS, and other third-party payors.