Supervisor - Patient Access Services

Stanford Medicine Children's Health; Palo Alto (CA); On-site; USD 123,984,000 - 162,557,000; Full time

Job summary

Stanford Medicine Children’s Health in Palo Alto, CA seeks a Supervisor of Patient Admitting Services in Main Admitting. Reporting to the Manager, you will supervise PAS staff, manage daily admissions workflows, and ensure accuracy of the MDS and required documents.

You will lead process improvements, perform quality reviews, coordinate with clinical units, and support compliance with Joint Commission, HIPAA, and other standards while guiding limited-scope projects.

Qualifications

• Education and experience required as stated: Associate's degree and five years of progressively responsible related work experience.
• Knowledge of medical terminology and healthcare systems.
• Ability to solve problems and communicate effectively with diverse stakeholders.
• Familiarity with compliance standards (Joint Commission, HIPAA) and hospital operations.

Responsibilities

• Supervise daily activities and workflows of Patient Admitting Services staff.
• Manage admissions/registration processes and ensure completeness and accuracy of data.
• Coordinate with hospital units and departments to streamline admitting processes.
• Provide leadership for limited-scope projects and training initiatives in the context of patient admissions.

Skills

Problem solving

Effective communication

Team collaboration

Adaptability

Attention to detail

Medical terminology

Education

Associate's degree

Job description

Company Description

At Lucile Packard Children’s Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Company Description

At Lucile Packard Children’s Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the‑art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job ID: LP_00027087-2660443

Job Description

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

Reporting to the Manager, the Supervisor of Patient Admitting Services in Main Admitting is directly responsible for supervising the staff of the Patient Admitting Department, researching and resolving operational issues related to hospital admitting functions and for recommending policy and/or procedural changes in order to streamline the admitting practices within PAS. Develop processes and training guidelines in conjunction with the Revenue Cycle Analyst as well as perform as the key point‑person in the management of limited‑scope projects and assignments within the context of hospital and accounts receivable and customer service.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

• Analyzes patient admitting problems and issues as they are identified from various sources, determines root-causes and technical aspects, and recommends and/or enacts solutions.
• Assists Manager with coverage efforts, staff scheduling, and daily assignments.
• Direct and supervises the daily activities and workflows of PAS staff to ensure that the work area is staffed appropriately, breaks are taken and overtime is utilized when appropriate.
• Attends required meetings, workshops and in‑services.
• Completes patient admission/registration process by reviewing accounts for completeness and accuracy of the minimum data set (MDS) as well as all required compliance‑related documents.
• Obtains and documents missing information required for completion of the admission/registration.
• Coordinates departmental activities with applicable units.
• Interviews, registers, and obtains signatures for direct and urgent admits by visiting patients' nursing units as needed.
• Performs Quality Reviews and provides constructive feedback to staff regarding quality and quantity of work performed.
• Provides leadership as the Patient Admitting Services Supervisor for Main Admitting for various projects relating to streamlining the admitting process ensuring regulatory and contractual compliance.
• Provides supervision to Patient Admitting Department staff.
• Serves as a key point‑person in the planning, organizing, documenting and tracking of limited‑scope projects as assigned.
• Updates patient demographic, financial and compliance information in the Epic system.

Qualifications

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Associate's degree in a work‑related field/discipline from an accredited college or university.

Experience: Five (5) years of progressively responsible and directly related work experience.

Licensure/Certification: None required.

KNOWLEDGE

• Ability to solve problems and identify solutions.
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to work well with individuals at all levels of the organization.
• Knowledge of computer systems and software used in functional area
• Knowledge of Medical Terminology.
• Knowledge of HCAI (Health Care Access and Information), The Joint Commission & HIPAA mandates.

Physical Requirements

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Additional Information

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (Hourly): $43.56 to $56.63

Stanford Medicine Children’s Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.