Admitting Representative (Weekends)

2200 The Winifred Masterson Burke Rehabilitation Hospital; United States; On-site; USD 52,000 - 54,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Generous Paid Time Off

403B Retirement Plan

Employee Assistance Program

Flexible Spending Accounts

Short-term Disability

Long-term Disability Insurance

Life and AD&D Insurance

Parking

Job summary

The Burke Rehabilitation Hospital is seeking an Admissions Representative in White Plains, NY to coordinate and facilitate inpatient rehabilitation admissions. You will be a key point of contact for patients, families and referral sources, requiring strong communication, organization and detailed attention in a fast-paced hospital setting.

Responsibilities include collecting demographics and insurance information, handling referrals, entering data in EPIC, and collaborating with the Business

Qualifications

• High School diploma or equivalent required.
• Excellent interpersonal, communication, and customer service skills.
• Strong attention to detail, organization and time-management.
• Ability to multitask and work under pressure.
• Strong computer skills and ability to learn EMR systems.

Responsibilities

• Interview and greet patients and families at admission and collect necessary information.
• Coordinate referrals and process them via electronic and fax systems.
• Enter and maintain patient information in EPIC and other systems.
• Coordinate with insurance and financial screening and pre-certifications.
• Communicate admission criteria to referral sources and teams.
• Provide courteous, compassionate service to patients and visitors.

Skills

Interpersonal skills

Communication skills

Customer service

Time-management

Multitasking

Education

High School diploma or equivalent

College coursework or degree

Tools

EPIC

RightFax

Electronic medical record systems

Job description

City/State: White Plains, New York Department: Admitting Work Shift: Day Work Days: ALTERNATE WEEKENDS Scheduled Hours: 8:30 AM-12 PM, 8:30 AM-4:30 PM Scheduled Daily Hours: 7.5 HOURS Hourly Rate/Range: $25.00-$26.00 Sign-On Bonus: n/a For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

The Admissions Representative is responsible for coordinating and facilitating the efficient and orderly admission of inpatient rehabilitation patients. This position serves as an important point of contact for patients, families, referral sources, and hospital departments and requires excellent communication, organization, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Interview and greet patients and families upon admission and obtain required demographic, insurance, emergency contact, and consent information.
• Coordinate and process referrals received through electronic and fax-based referral systems.
• Enter and maintain accurate patient information and referrals in EPIC.
• Communicate with referral sources regarding admission criteria and required patient information.
• Collaborate with Business Office staff regarding financial screening, insurance authorization, and pre-certification requirements.
• Work closely with the Screening Department to coordinate admissions and manage patients awaiting admission.
• Collaborate with Medical, Nursing, Clinical, and Business Office teams to facilitate a smooth admission process.
• Answer telephone calls professionally and provide information regarding admission criteria, hospital policies, insurance, deposits, co-pays, personal items, and visiting hours.
• Collect and document patient deposits, co-payments, and valuables as needed and provide appropriate receipts.
• Maintain patient confidentiality and comply with HIPAA, infection prevention, and hospital policies.
• Provide courteous and compassionate service to patients and visitors of all ages and backgrounds.
• Prioritize multiple responsibilities, exercise initiative, and maintain accuracy in a fast-paced environment.
• Assist with orientation and training of new and temporary staff as requested.
• Complete required annual training and perform other duties as assigned.

Required:

• High School diploma or equivalent.
• Excellent interpersonal, communication, and customer service skills.
• Strong attention to detail, organization, and time-management skills.
• Ability to multitask, prioritize, and work effectively under pressure.
• Strong computer skills and ability to learn electronic medical record systems.

Preferred:

• College coursework or degree.
• Previous hospital admitting or patient access experience.
• Knowledge of medical terminology.
• Experience with EPIC and RightFax.
• Familiarity with insurance benefits, authorizations, and admission processes.

Work Schedule: Alternating Weekends. Saturday: 8:30am - 4:30pm & Sunday: 8:30am-12:30pm *We can be flexible with 8am-4pm or 9-5pm schedule on Saturdays if needed

The Burke Rehabilitation Hospital is an equal employment opportunity employer. The Burke Rehabilitation Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

At Burke, we all share the same passion - to help our patients recover as fully as possible. We welcome you to share your particular talents and expertise by exploring our available positions. Return often, as we update our postings frequently.

Burke, a member of the Montefiore Health System, is a not-for-profit provider of Physical Medicine and Rehabilitation care. Burke's flagship hospital and main campus are centrally located in White Plains, NY. Burke operates an expanding network of outpatient therapy clinics in Westchester County and the Bronx, NY. Burke offers career opportunities in all areas of patient care and hospital operations.

Our employees are proud to work at Burke and enjoy:

• A culture of mentorship and collaboration.
• Working with an inter-disciplinary team of experts.
• Clinical knowledge growth through regular in-services and other opportunities.
• Career growth within the organization.
• Providing patient-centered care using state of the art equipment.
• Earning extremely high patient satisfaction scores.
• Ensuring a great reputation in our local communities.
• Giving back through volunteering at Burke-sponsored events.
• Recognition for their contributions at the local and national level.

Burke employees have access to a comprehensive benefits package that supports them with:

• Medical Coverage
• Dental Coverage
• Generous Paid Time Off
• A 403B Retirement Plan with matching contributions
• An Employee Assistance Program ("EAP") - free for employees and dependents
• Medical and Dependent Flexible Spending Accounts
• Short-term Disability and New York Paid Family Leave Insurance
• Long-term Disability Insurance
• Life and AD&D Insurance
• Voluntary Insurances at group rates:
  • Life
  • AD&D
  • enhanced Short Term Disability
  • Vision
  • Pet Tuition Reimbursement Program
  • Employee Fitness Center
  • Free parking (most locations)