Admitting Representative - onsite

Guidehouse Inc.; Ventura (CA); In loco; USD 38.000 - 63.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Holidays

Training & Mentoring

Descrizione del lavoro

Guidehouse is seeking an Admitting Representative to provide patient registration, insurance verification, and cashiering at hospital front desk locations in California. The role includes day shifts with rotating holidays and weekends, and mentoring responsibilities for new staff.

Requirements include a high school graduate or GED, 0-2 years in a hospital or service environment, and proficiency in English and Spanish. Benefits and a comprehensive rewards package are offered.

Competenze

• High School graduate or equivalent (GED).
• 0-2 years of experience in a hospital, medical, clinical, or customer service environment.
• Bilingual in English & Spanish.

Mansioni

• Provide excellent customer service to all individuals.
• Register patients: arrival and check-in functions.
• Collect patient demographics and insurance information for registration.
• Obtain signatures and information at arrival.
• Escalate complex registrations to experienced team members.
• Perform real-time insurance eligibility and benefits verification.

Conoscenze

Bilingual English & Spanish

Formazione

High School Diploma or GED

Descrizione del lavoro

Job Family

Admitting Representative

Travel Required

None

Clearance Required

None

What You Will Do:

• rovides excellent customer service to all individuals.
• Perform accurate registration, arrival, and check‑in functions upon a patient presenting themselves for service.
• Collect all necessary patient, demographic, and insurance information/documentation to ensure a patient is completely registered within the patient registration systems.
• Obtain all necessary patient signatures and information at time of arrival.
• Escalates any advanced or complex registrations to a more experienced team member.
• Perform real‑time insurance eligibility and benefits verification for all patients.
• Verifies insurance benefits; explain financial requirements to the patient or patient representative and collects any outstanding patient portion at the point of service.
• Perform collections and cashiering functions and refer patients to Financial Counseling where appropriate.
• Ensure that all activities related to hospital collection activities meet department requirements.
• Works assigned shifts at hospital Emergency Admitting departments; 12-hour shifts, 8-hour shifts, 1st, 2nd and 3rd shift as assigned. Rotating holiday and weekend work.
• Serve as preceptors/trainers to orientate.
• Serves as a mentor to new associates and assist in new employee orientation.
• Performs Inpatient Admission Admitting duties that include determining in and out of network benefits, review of the EMR Inpatient status tracking feature and the attainment of Important Message for Medicare patient signatures.
• Performs carve outs as it relates to observation admission services, determines in and out of network benefits as it relates to observation stays, review of the EMR Observation status tracking feature and the attainment of patient signatures as they relate to observation patient stays.
• Consistently exceeds weekly individual goals and standards.
• Performs other duties as assigned.

Shift

Day Shift 12 HOURS e.g. 07:00PM-07:30AM or 7:00AM-7:30PM with rotating weekends, on call, and holidays.

What You Will Need:

• High School graduate or equivalent (GED)
• 0-2 (zero to two) years of experience working in a hospital, medical, clinical OR customer service environment.
• Bilingual in English & Spanish

What Would Be Nice To Have:

• One (1) year of hospital Patient Access experience.
• Data Entry experience.
• Familiarity with health plans/insurances.

Salary

The annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail] . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.