Admitting Representative, Emergency Department – Part Time

Guidehouse; Ventura (CA); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401(k) Retirement Plan

Paid Holidays

Job summary

Guidehouse is seeking a Patient Access Specialist to support hospital admitting operations in California. You will register patients, verify insurance, collect necessary information, and handle cashiering and collections as part of a busy admitting workflow.

The role requires strong customer service, 0–2 years in relevant settings, and punctuality for rotating 12-hour shifts. Bilingual English/Spanish is a plus. Salary ranges reflect market standards for this role.

Qualifications

• High School graduate or equivalent (GED).
• 0-2 years of experience in hospital, medical, clinical, or customer service environment.
• Bilingual in English & Spanish (beneficial).

Responsibilities

• Provide excellent customer service to all individuals.
• Register and check-in patients accurately with required information.
• Collect patient demographics and insurance details for complete registration.
• Obtain patient signatures and information at arrival.
• Escalate complex registrations to experienced staff.
• Perform real-time insurance eligibility and benefits verification.
• Explain financial requirements and collect remaining patient portions at service time.
• Process collections and referrals to Financial Counseling as needed.
• Ensure hospital collection activities comply with department requirements.
• Work rotating shifts in Emergency Admitting with various shift times.
• Serve as preceptors/trainers for new staff.
• Assist inpatient and observation admissions with benefits and signatures as required.
• Maintain high performance and meet weekly goals.
• Perform other duties as assigned.

Skills

Bilingual English Spanish

Customer service

Education

High School diploma or GED

Job description

What You Will Do

• Provides excellent customer service to all individuals.
• Perform accurate registration, arrival, and check-in functions upon a patient presenting themselves for service.
• Collect all necessary patient, demographic, and insurance information/documentation to ensure a patient is completely registered within the patient registration systems.
• Obtain all necessary patient signatures and information at time of arrival.
• Escalates any advanced or complex registrations to a more experienced team member.
• Perform real-time insurance eligibility and benefits verification for all patients.
• Verifies insurance benefits; explain financial requirements to the patient or patient representative and collects any outstanding patient portion at the point of service.
• Perform collections and cashiering functions and refer patients to Financial Counseling where appropriate.
• Ensure that all activities related to hospital collection activities meet department requirements.
• Works assigned shifts at hospital Emergency Admitting departments; 12-hour shifts, 8-hour shifts, 1st, 2nd and 3rd shift as assigned. Rotating holiday and weekend work.
• Serve as preceptors/trainers to orientate.
• Serves as a mentor to new associates and assist in new employee orientation.
• Performs Inpatient Admission Admitting duties that include determining in and out of network benefits, review of the EMR Inpatient status tracking feature and the attainment of Important Message for Medicare patient signatures.
• Performs carve outs as it relates to observation admission services, determines in and out of network benefits as it relates to observation stays, review of the EMR Observation status tracking feature and the attainment of patient signatures as they relate to observation patient stays.
• Consistently exceeds weekly individual goals and standards.
• Performs other duties as assigned.

• Day Shift: 7:00 AM – 7:30 PM
• Evening Shift: 3:00 PM – 3:30 AM
• Night Shift: 7:00 PM – 7:30 AM

Schedule Requirements

Rotating weekends required. On-Call and holidays.

What You Will Need

• High School graduate or equivalent (GED)
• 0-2 (zero to two) years of experience working in a hospital, medical, clinical OR customer service environment.

What Would Be Nice To Have

• One (1) year of hospital Patient Access experience.
• Familiarity with health plans/insurances.
• Bilingual in English & Spanish

#LI-DNI

The annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What You Will Do

• Provides excellent customer service to all individuals.
• Perform accurate registration, arrival, and check-in functions upon a patient presenting themselves for service.
• Collect all necessary patient, demographic, and insurance information/documentation to ensure a patient is completely registered within the patient registration systems.
• Obtain all necessary patient signatures and information at time of arrival.
• Escalates any advanced or complex registrations to a more experienced team member.
• Perform real-time insurance eligibility and benefits verification for all patients.
• Verifies insurance benefits; explain financial requirements to the patient or patient representative and collects any outstanding patient portion at the point of service.
• Perform collections and cashiering functions and refer patients to Financial Counseling where appropriate.
• Ensure that all activities related to hospital collection activities meet department requirements.
• Works assigned shifts at hospital Emergency Admitting departments; 12-hour shifts, 8-hour shifts, 1st, 2nd and 3rd shift as assigned. Rotating holiday and weekend work.
• Serve as preceptors/trainers to orientate.
• Serves as a mentor to new associates and assist in new employee orientation.
• Performs Inpatient Admission Admitting duties that include determining in and out of network benefits, review of the EMR Inpatient status tracking feature and the attainment of Important Message for Medicare patient signatures.
• Performs carve outs as it relates to observation admission services, determines in and out of network benefits as it relates to observation stays, review of the EMR Observation status tracking feature and the attainment of patient signatures as they relate to observation patient stays.
• Consistently exceeds weekly individual goals and standards.
• Performs other duties as assigned.

Shift Schedule: 12-hour shift schedule

• Day Shift: 7:00 AM – 7:30 PM
• Evening Shift: 3:00 PM – 3:30 AM
• Night Shift: 7:00 PM – 7:30 AM

Schedule Requirements

Rotating weekends required. On-Call and holidays.

What You Will Need

• High School graduate or equivalent (GED)
• 0-2 (zero to two) years of experience working in a hospital, medical, clinical OR customer service environment.

What Would Be Nice To Have

• One (1) year of hospital Patient Access experience.
• Data Entry experience.
• Familiarity with health plans/insurances.
• Bilingual in English & Spanish

#LI-DNI

The annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.