Hospital Admissions Rep - Night Shift, Full Time Onsite

Guidehouse; Los Angeles (CA); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical Insurance

PTO & Holidays

Bonus Eligibility

Parental Leave

401(k)

Life Insurance

HSA & FSAs

Disability Coverage

Tuition Reimbursement

Skills Development

Employee Referral

Community Outreach

Back-up Childcare

Job summary

Guidehouse is hiring an Hospital Admissions Representative for the night shift, onsite in Los Angeles. You will collect and verify demographic and financial information, obtain pre-certifications, and ensure accurate registrations to support billing and clinical data.

The role requires strong data entry, customer service skills, and knowledge of insurance processes. The team emphasizes patient-centered service and compliance with applicable laws.

Qualifications

• Experience in medical setting or heavy customer service environment.
• Strong data entry and computer systems familiarity.
• BLS certification or ability to obtain within 90 days of hire.

Responsibilities

• Obtain and verify demographic and financial information from patients.
• Enter data and document incomplete admissions/registrations.
• Notify patients of insurance coverage issues and deposits needed.
• Process pre-certifications or ABN when necessary.
• Maintain multiple computer systems and provide good customer service.
• Support scheduling and ensure timely, accurate registration.

Skills

Customer service

Data entry

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Hospital Admissions Rep - Night Shift, Full Time Onsite

The Hospital Admissions Representative is responsible for obtaining and verifying demographic information, insurance benefits and eligibility. Assigns the correct medical record and account number; therefore, providing a database which ensures accurate billing and clinical information.

Schedule: Full Time position working night shift schedule, every other weekend, rotating holidays,

Please note, schedule may be adjusted according to the needs of the business based on patient census.

Duties (include but not limited to):

Responsible for obtaining complete and accurate demographic and financial information from a variety of sources, including patient interviews physician offices and in-house departments.

Obtains required signatures on legal consents and insurance forms.

Performs required pre-certification, credit referral or deposit collection. Enters data in computer and thoroughly documents any incomplete admissions/registrations in manner prescribed. Obtains pre-certification, referral or authorization number and updates patients file.

Notifies patients, family members, physicians and/or supervisors of insurance coverage issues, notifies patients of co-payments, deductibles or deposits needed, documenting all information in computer system.

Reviews Physician’s orders for completion and ensures all required information is listed.

Completes Medicare Compliance and obtains ABN if necessary.

Knowledge of all Federal, State and Local Laws pertaining to insurance rules and regulations.

Maintains multiple computer systems.

Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor.

Answers telephone calls. Follows pre-established script and provide assistance to callers.

Completes all shift duties in a timely and accurate manner.

Complies with all safety regulations, policies and procedures as defined by Customer.

What You Will Need

• High School Diploma or equivalent required.
• Minimum 0-1 year experience in a medical setting or heavy customer service environment utilizing data entry skills, insurance or other online websites and various software applications, including volunteer work.
• Current BLS certification from American Heart Association OR ability to obtain 90 days post hire.
• Ability to obtain AVADE training offered by MLK Community Hospital within 30 days from start date.

What Would Be Nice To Have

• 2 years of ED admitting experience.
• Ability to type a minimum of 35 CWPM.
• Computer skills and proficient in Microsoft Office software programs.
• Medical terminology knowledge.
• Ability to greet and effectively relate to patients, physicians and staff.
• Great organizational skills and the ability to set priorities and manage time effectively.
• Great interpersonal skills and the ability to communicate effectively both orally and in writing.
• Ability to maintain a professional demeanor in a high stress environment.
• Ability to deal with pressure and complaints.
• Presents oneself in a professional manner through appearance and conduct.

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The annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail] . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail] . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.