Patient Access Rep IV - Central Authorization - Full-Time, On-Site, Days

Cedars-Sinai; Los Angeles (CA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Cedars-Sinai Medical Center is seeking a Patient Access Rep IV with expert-level responsibilities in admissions, preregistration, and financial clearance. The role emphasizes accurate MRN assignment, insurance verification, and collaboration with physicians and departments to ensure smooth patient access to care.

The candidate should have healthcare experience in access/revenue cycle, EPIC/EMR proficiency, and strong customer service.

Qualifications

• Three years of healthcare experience in Patient Access / Registration / Financial Clearance / Scheduling / Revenue Cycle.
• CHAA certification preferred upon hire.
• Proficiency with EPIC and EMR systems, including medical record/chart review.
• Experience with insurance verification and authorization submission preferred.
• Strong customer service experience.
• Medical coding certification is preferred.
• Excellent patient interviewing skills.

Responsibilities

• Performs admissions activities for pre-admit and face-to-face registration of patients.
• Obtains financial clearance and determines patient financial classification.
• Performs insurance verification electronically, telephonically, or via product website for government and non-government accounts.
• Assigns MRN and collaborates with departments for accurate intake and account adjustments.
• Interacts with physicians and departments to ensure accurate information for registration.
• Trains frontline staff and provides guidance on forms and procedures.
• Develops and maintains professional relationships with colleagues.

Skills

Customer service

Patient interviewing

Attention to detail

Education

High School Diploma / GED

Bachelor's degree in Hospital Administration or related field

CHAA certification (preferred)

Tools

EPIC

EMR systems

Job description

Job Description

**This position is remote eligible AFTER successful completion of on-site training.**

Grow your career at Cedars-Sinai!

Cedars-Sinai Medical Center has been named to the Honor Roll in U.S. News & World Report’s “Best Hospitals 2024-2025” rankings. At Cedars-Sinai, we take pride in hiring the best, most hard-working employees. Our dedicated doctors, nurses and staff reflect the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

What will you be doing in this role?

The Patient Access Rep IV is an expert level position and must demonstrate the highest level of competency in all core duties. The P.A.R. IV performs all admissions activities for pre-admit and face-to-face registration of patients presenting to the Main Admissions and/or outpatient areas for treatment. Facilitates patient access to Cedars Sinai Medical Center and secures all demographic and financial patient registration information. This will include the following: Registration, Preregistration, insurance verification, Third Party Liability (TPL) screening, Medi-Cal / Medicare eligibility verification, Workers Compensation eligibility, and securing cash deposits (co-pays, deductibles, cash packages).

At this level, the PAR IV is the subject-matter expert and go-to resource person. It is expected the P.A.R. IV will be able to assist the department lead and supervisor with coordination of work flow and is competent to fill in any admissions area with no additional training. Demonstrates competency skills including the ability to perform job duties and interact with customers with sensitivity and attention to the patient population(s) served.

Primary Duties and Responsibilities:

• Performs all admissions activities for pre-admit and face-to-face registration of patients presenting to Registration for treatment.
• Obtains financial clearance and determines patient's correct financial classification. Performs insurance verification electronically, telephonically, or product website use on all government and non-government accounts.
• Performs proper system search to secure a medical record number or assign a new one without duplication. Consistently follows CSMC Patient Identification Policy when assigning and verifying MRN.
• Performs proper selection of physician. Recognizes privileging issues (physician suspensions). Knows how to handle and resolve physician privilege and suspension issues
• Demonstrates excellent patient interviewing skills. Interacts with patients and performs job duties with sensitivity and attention to the patient population(s) being served.
• Independently handles inquiries and escalates issues and follows through to resolution with appropriate notification to management. Makes sound decisions if management unavailable.
• Demonstrates collection skills. Able to determine and explain patient financial obligation (deductibles) and collect funds. Meets or exceeds cash collection goals. Reconciles petty cash if applicable.
• Interacts with physicians and specialty departments to assure accurate intake of information required for registration and account adjustments.
• Demonstrates proficiency regarding navigation and entering patient and financial information in the hospital ADT system and associated systems. Demonstrates skill level allowing consideration for super user status.
• Train front line staff on forms, explanations and proper protocol for signature procurement, and understanding and updating applications used to manage patient accounts. Assist front line staff with patient inquiries and system questions. Assist customer service team with challenging situations.
• Compose business correspondence, reports and spreadsheets upon request.
• Develops and maintains courteous working relationships with peers in client departments.

Qualifications

Education, Experience Requirements:

• High School Diploma / GED required. Bachelor's Degree in Hospital Administration or equivalent preferred.
• Three (3) years of healthcare experience working in Patient Access, Registration, Financial Clearance, Scheduling, or Revenue Cycle related roles, preferably within the department or the Cedars-Sinai health system required.
• Certified Healthcare Access Associate (CHAA) preferred upon hire.
• Demonstrated expertise in insurance verification and authorization submission preferred.
• Proficiency with EPIC and EMR systems, including medical record and chart review preferred.
• Strong customer service experience.
• Medical coding certification is preferred.

Tentative Work Shift Schedule: Monday - Friday 8:30am - 5:00pm

**This position is remote eligible AFTER successful completion of on-site training.**